Customer Service Consultant
Posted by N Plus Bikes on 10/23/2024
Job Basics
Industry Sector: Bike
Job Categories: Customer Service
Company Type:
State:
City:
Country: Canada, England, France, Germany, Holland, Ireland, Italy, United States
Required Experience: 1 - 3 years
Contact Cell: +17705587127
Job Type: Full Time
Salary: $23-25/hour
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: Telecommute
Job Description & Requirements
About Us:
At n+, we are passionate about micromobility and committed to enhancing the lives of our customers through product licensed through some of the most well-known names in the automotive world.
With a diverse range of product lines featuring electric and ‘acoustic,’ bikes and some accessories, we pride ourselves on delivering exceptional, personalized service and support to our customers no matter what they’re interested in.
Join our team and help us create unforgettable experiences for our customers and enhance our coverage into Europe and Canada!
Position Overview:
We are seeking a dedicated Remote Customer Service Representative to assist our customers with warranty support, technical inquiries, and sales-related questions in both English and French (Canadian preferred) verbally and in writing.
This role is ideal for someone with a passion for e-bikes and bikes, strong communication skills, and a knack for self-started problem-solving. You will report to our Customer Service & Product Quality manager and be part of a tight-knit but very dedicated team based in a range of locations and time zones.
Key Responsibilities:
Warranty Support:
- Assist customers with warranty claims and inquiries, guiding them through the process and ensuring timely resolutions.
- Evaluate claims for warranty, using a variety of questions to get the entire picture and assure claims are documented thoroughly.
Technical Support:
- Address technical questions regarding our e-bikes and cycling products, providing clear and accurate information to troubleshoot issues… even for bikes you haven’t physically been able to see or ride.
Sales Assistance:
- Respond to D2C customer inquiries regarding product features, availability, and pricing, helping them make informed purchasing decisions and matching them with the perfect option for them.
Customer Interaction:
- Engage with customers via phone and email to provide exceptional service, fostering positive relationships and retaining loyalty.
Documentation:
- Maintain detailed records of customer interactions and feedback to maintain continuity.
Qualifications:
- Proven experience in customer service, preferably in a technical or warranty support role.
- Strong understanding of cycling and e-bike products; prior experience in the cycling industry is a HUGE plus.
- Excellent communication skills, both written and verbal.
- Ability to troubleshoot and resolve technical issues efficiently.
- Proficient in using customer support software and CRM systems.
- Self-motivated, with the ability to work independently in a remote environment.
- Bilingual in French/English, Canadian French preferred.
What We Offer:
- Competitive salary and benefits package, commensurate with your experience.
- Completely remote work environment.
- Opportunities for professional development in a company with fast-moving growth.
- A passionate team and a supportive company culture.
How to Apply:
If you’re excited about micromobility and want to help customers get the most out of their e-bikes, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience to us.
