Customer Service & Marketing Coordinator

Posted by ROTOR America on 09/05/2024

Job Basics

Industry Sector: Bike

Job Categories: Account Executive/Rep, Customer Service, Ecommerce Management, Sales - Inside - Product & Reservations, Social Media - Digital Marketing

Company Type: HardGoods/Equipment

State: UT

City: Salt Lake City

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: 38,000-42,000

Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Customer Service / Marketing Coordinator

This position supports both bike shops & digital marketing efforts with a small team in Salt Lake City, UT. If you are competent on a Shopify platform &/or ERP softwares (like SAP,) and can answer questions on the fly for shop customers & end-users alike, this is the job for you!

Customer Service

• Provide general customer service support to consumers & retail partners, including: technical product information, order status detail, product availability, & general ROTOR information.
• Receive & distribute inbound customer contacts to appropriate office personnel.
• Enter, confirm & ship all orders with urgency, manage open sales orders to ensure timely delivery and communicate any delays or backorders to Sales Manager to determine best course of action.

Marketing

• Work with Director on building out news pages for internally managed eComm site.
• Update eComm site info in Shopify on an ongoing basis.
• Coordinate with designer on email concepts & visuals.
• Periodically attend industry events like Sea Otter or the MADE Hand Built Show.

Key Skills

• 1+ years working in the bike industry, preferably with a focus on customer service.
• Mechanical aptitude to discuss basic bottom bracket interfaces/power meter features, etc.
• Excellent phone & in-person presentation skills.
• Self-motivated and highly organized, with the ability to work without close supervision.
• Tech savvy with experience in Microsoft Office applications, bonus with Creative Suite & SAP.
• Flexibility to travel to events, as needed. Professional appearance.
• Patience with difficult people. Ability to collaborate and be a team player.
• Desire for the wearing of many hats; mental flexibility is in your nature.
• A love of riding all manner of bikes and talking bike-nerd with other bike nerds!

About ROTOR America

ROTOR Bike Components is a brand built on innovation. From our Q rings to the Gold Award-winning 2INpower, we strive to create the boldest advancements in the bicycling industry. With headquarters and production in Spain, ROTOR is committed to driving innovation for cyclists everywhere.