Dealer Services Representative
Posted by Hestra on 07/15/2024
Job Basics
Industry Sector: Outdoor, Snow
Job Categories: Customer Service
Company Type: Accessories
State: CO
City: Arvada
Country: United States
Required Experience: 3 - 5 years
Job Type: Full Time
Salary: $50,000-$60,000/yr
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Job Description
Hestra Gloves: Dealer Services Representative
HESTRA, A GLOVE COMPANY WITH A LONG HISTORY
The family business Martin Magnusson & Co. was founded in 1936 and is now run by the fourth generation of Magnussons. Both design and development are done at the headquarters in the small village of Hestra, Sweden. Our gloves are manufactured in our own factories, and we personally buy all leather, fabric, wool and other materials. This gives us control of the production chain and ensures a high level of quality. The company operates subsidiaries in the United States, Norway, and Germany as well as agents, distributors and retailers in over 40 countries.
Overview: Hestra Gloves North America is seeking qualified applicants for the role of Dealer Services Representative. This position will serve as an integral member of our sales and customer service team by ensuring that our accounts are managed with a high level of attention and overall accuracy.
Position: This position reports directly to the Dealer/Customer Service Manager and is a full-time exempt position that requires the individual to be onsite at our corporate offices in Arvada, CO. We do offer an optional one day per week work remote schedule.
Education/Experience: A minimum requirement of an Associates degree, 3+ years of relevant experience required.
What your Impact Will Be:
· Provide all aspects of customer service for dealers and sales representatives including order entry and processing, product consultation, shipping issues, returns, confirmations, and questions.
· Review B2B orders to ensure orders are released with correct info in a timely fashion.
· Interact with sales associates and management to identify and address customer service issues.
· Attend sales meetings when needed and assist with product selling cycle for dealer base.
· Manage daily order book (communicating with warehouse, sales reps, and finance).
· Order Entry in ERP system for wholesale, buying group and distributor customers to ensure proper allocation on all open orders.
· Communicate with sales reps regarding order updates/edits/cancelation.
· Manage routing workbooks & communicate effectively with warehouse for wholesale and distributor orders.
· Create RMAs for wholesale returns.
· Create reports using ERP Systems for Sales Support.
· Coordinate with accounting on warranty & defective product processing.
· Proficient in independent problem solving.
· Ensure all departments receive appropriate and timely communication.
What We’re Looking For:
- Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results.
- Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
- Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers.
- Knowledge of order processing.
- Strong interpersonal and communication skills. Ability to achieve results through communications.
- Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
- Demonstrated ability to effectively manage multiple projects.
- Management experience a plus.
Information Systems Candidate should demonstrate an understanding of:
· Microsoft 365 application suite with emphasis on Excel and Outlook
· Familiarity with Netsuite and/or Microsoft BC a plus.
Compensation/Benefits Compensation is commensurate with experience. Benefits include:
· Salary Range - $50,000 to $60,000 annually.
· Health insurance – 75% of employee’s premium covered. Family benefits available at employee’s pretax expense.
· Vision and dental insurance – 100% covered.
· Matching 401k – Currently at 3.5%.
· 3 weeks of PTO annually.
· 1 week of Sick Time annually.
About Hestra
The family buisness Martin Magnusson & Co. was founded in 1936 and is now run by 4th generations of Magnussons. Both desing and development are done at the headquarters in the small village of Hestra, Sweden. our gloves are manufactured in our factories and we personally buy all leather, fabric, wool and other materials. This gives us control of the production chain and ensures a high level of quality. The company operates subsidiaries in the United States, Norway, Germany as well as agents, distributors and retailers in 40 countries.
