Backcountry Stoke Manager

Posted by Campfire Ranch on 04/11/2024

Job Basics

Industry Sector: Outdoor

Job Categories: Camp Staff & Counselors, Customer Service, Dude - Guest Ranch Staff, Events, Guide (raft,fish,bike hunt,horse etc.), Hospitality & Lodge Staff, Management, Operations, Outdoor Education, Outfitter- Adventure Travel Staff, Ski Resort - Adventure Park Staff

Company Type: Events, Gym/Outfitter, Intern, Recreation, Service, Retail, TravelandTourism

State: CO

City: Silverton

Country: United States

Required Experience: 0 - 1 year

Job Type: Seasonal Full Time

Salary: $4000/Month

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Job Title:                  Backcountry Stoke Manager

Manager:                 Keenan Scribner – General Manager Colorado

Location:                  Silverton, CO – Campfire Ranch Red Mountain Pass

WHAT IS CAMPFIRE RANCH?

Campfire Ranch is a startup outdoor hospitality business focused on creating the best outdoor destinations & experiences. Our business is out to create a national network of campgrounds & backcountry locations that feature inviting accommodations with frustration-free amenities. We bring these locations to life by offering convenient onsite rental gear, an Adventure Concierge service and a team that is seriously passionate about helping others in the outdoors. Our mission is to be the hub for the next generation to create authentic experiences in the great outdoors and promote stewardship of our shared playgrounds. To learn more about Campfire Ranch, please visit our website: www.campfireranch.co 

PURPOSE OF THE JOB:

Backcountry Stoke Managers manage and lead operations and customer experience at Campfire Red Mountain Pass. This role will be responsible for continuing, establishing, executing, and growing the operations & customer experience of Campfire Ranch Red Mountain Pass. Backcountry Stoke Managers will 
work closely with the General Manager for Colorado to formulate and implement strategies to enhance the quality and consistency of our services, grow the business, and improve customers’ overall experience. This role will also help facilitate the brand’s growth, strategy, and direction as part of the operations team. Backcountry Stoke Managers will use their independent judgment and discretion to formulate and—in close collaboration with the General Manager for Colorado—implement new and improved policies, procedures, and strategies for enhancing our brand and improving operational efficiencies.  

WHAT SUCCESS LOOKS LIKE:

You are eager and ambitious to curate experiences in the outdoors for others. You have a passion for outdoor pursuits, patience when exploring with others and enjoy sharing in success. You love meeting, learning, and supporting customers. You problem solve on a constant basis, looking for the best ways to achieve goals, both personally and at work. You have a team mindset, both with internal and external stakeholders. You are comfortable working directly with an executive (the General Manager Colorado) to come up with ways to enhance the customer experience, grow the brand, and plan for future growth. You are at ease working on your own and using your independent judgment and discretion to carry out major assignments, such as planning and leading major on-site events, and coordinating responses to crisis situations. You are adept at interpreting company policies, applying them to real-life situations, and, when necessary, making on-the-spot judgment calls to deviate from established policies and procedures without prior approval. Organization, responsibility, and collaboration are your key attributes. You thrive when working in the outdoor industry and influence others to join you along the way. 

ESSENTIAL FUNCTIONS - Essential and other important responsibilities and duties include without limitation regularly using discretion and independent judgment to manage operations at Campfire Ranch Red Mountain Pass by performing the following duties, among others:

PRIMARY DUTIES AND RESPONSIBILITIES:

• Work closely with the General Manager for Colorado to lead and take ownership of all aspects of customer experience onsite at Campfire Ranch Red Mountain Pass (lodging, food service, rental gear & Adventure Concierge)
• Plan and lead onsite events, group experiences and adventure concierge bookings.
• Coordinate with the General Manager for Colorado to formulate effective, on-the-spot solutions to challenges facing Campfire Ranch Red Mountain Pass.
• Coordinate the company’s response to crisis situations, health risks, and safety issues at Campfire Ranch Red Mountain Pass by, among other things, interpreting and applying the company’s risk management procedures in a calm and professional manner, and providing direction to employees and customers.
• Work closely with the General Manager for Colorado to ensure Campfire Ranch Red Mountain Pass is complying with all applicable legal requirements and regulations, including laws and regulations regarding wage and hour compliance and workplace safety.
• Manage all relationships with vendors related to customer experience and operations by, among other things, preserving and growing relationships with existing vendors, building relationships with new vendors, executing contracts to purchase materials and services, and communicating regularly with vendors regarding the company’s expectations and needs.
• Incorporate and track customer insights, property maintenance tasks, and inventory to enhance the customer experience and promote the quality and consistency of our services.
• Gather insights from customers and coordinate with the operations team to develop and implement solutions to customer service challenges.
• Work closely with the General Manager for Colorado to come up with new strategies and approaches for advertising and marketing, and for promoting the company’s brand.
• Work autonomously to overcome obstacles presented by our unique business model.
• Represent the Campfire Ranch brand in a positive and welcoming manner at all times with customers, public, vendors & internal stakeholders.
• Uphold a work-hard, play-hard mentality alongside the entire Campfire Ranch team.
• Provide direction and insight to the operations team regarding customer experience and operations on a regular basis. 
• Collaborate with the General Manager for Colorado to resolve personnel issues.
• Collaborate with the General Manager to manage finances and budgets for Campfire Ranch Red Mountain Pass.
•  

WEEKLY TASKS INCLUDE:

• Manage guest stay fulfillment, including check-in, food service, customer experience and check out.
• Plan, provision, prepare and serve food for all guest stay meals. 
• Promote exceptional guest customer service onsite, online and over the phone.
• Mitigate  stay-to-stay property turnover between reservations.
• Perform provision and supply runs to neighboring towns as needed.
• Manage and oversee cleaning, upkeep and maintenance of the Campfire Ranch Red Mountain Pass property and equipment.
• Supervise the maintenance, organization, and restocking of all rental gear and merchandise inventory.
• Track linen inventory and conduct drop-offs and pick-ups with laundry service provider as needed.
• Conduct scheduled inventories of food supplies and ingredients.
• Manage relationships between Campfire Ranch Red Mountain Pass and its vendors.
• Execute contracts with vendors as needed.
• Monitoring and updating the Campspot CRM property management portal for Campfire Ranch Red Mountain Pass.
• Oversee and execute all renting of demo equipment and setup/strike of equipment as needed.
• Oversee and execute retail sales of gear and merchandise.
• Assist customers by helping them plan adventures with our local Adventure Concierge partners.
• Implement advertising and marketing initiatives by, among other things, capturing photo and video content for the Marketing Team as needed and coming up with new strategies to enhance brand visibility and recognition.
• Coordinate and lead on-site events, group experiences, and adventure concierge bookings.
• Monitor legal and regulatory compliance and coordinate with the General Manager for Colorado to resolve issues regarding the same.
• Work closely with the General Manager to manage Campfire Ranch Red Mountain Pass’s finances and budgets.
• Work closely with the General Manager to identify and resolve personnel issues. 
•  

PREFERRED QUALIFICATIONS:

• Ability to successfully manage customer relationships, from start to finish, related to: the outdoor industry, hospitality, guiding/outfitting, concierge services or events.
• Ability to work closely with an executive (General Manager for Colorado) to manage operations and customer experience.
• Superb organization, planning and attention to detail. 
• Experience working in rural, remote, and outdoor settings, preferably with participant focused experiences, events, and hospitality. 
• Ability to work independently and efficiently in a remote mountain environment.
• Experience managing budgets, schedules, and communicating with others to deliver against simultaneous deadlines.
• Experience managing and growing vendor relationships.
• Strong culinary skills and knowledge of cooking techniques preferred.
• Experience interpreting and executing risk management procedures and managing crisis situations.
• Experience managing and leading a team comprised of all levels of employees. 
• Experience overseeing and managing compliance with legal and regulatory requirements and working with an executive to formulate responses to legal and regulatory issues.
• Experience identifying and addressing personnel issues.
• Ability to understand and adjust to the needs of various seasons, environments, and communities, and make on-the-spot decisions addressing operational issues that may arise.
• Patience and thoughtfulness in discerning customer abilities, needs and comfort.
• Exhibit creative thinking and the ability to exercise independent judgment and discretion to solve problems and overcome obstacles. 
• Ability to develop and implement new and improved strategies for marketing and advertising.
• Bachelor’s degree preferred.
• Work experience in the outdoor or hospitality industry preferred. 
• Experience with maintenance of buildings, including plumbing, heating, appliance repair, basic electrical, painting, and basic carpentry preferred.

ROLE SPECIFICS:

• Start date: June 10, 2024
• End date: October 30, 2024
• Compensation: Exempt employee, base rate of $225/day + customer tips. Paid on the 1st & 15th of every month. 
• Bonus structure: at Campfire Ranch’s discretion
• Benefits:
  • Manager housing & meals provided when onsite during shifts
  • Annual $400 gear stipend
  • Discounted friends and family stays at Campfire Ranch locations with approval
  • Industry discounts with partner outdoor brands
  • Health insurance not provided at this time
• Work Schedule: seasonal, full-time, expected to work an average of 4-5 days per week with overnight stays, subject to change as needed. Schedule will include weekends and holidays as needed. 
• Mileage: to be reimbursed for longer business trips outside of the San Juan mountain region, with prior approval
• Expenses: to be reimbursed via documented receipts for all approved business-related purchases
• Location: based onsite at Campfire Ranch Red Mountain Pass (9mi to Silverton, CO and 11mi to Ouray, CO). 

PHYSICAL DEMANDS:

• Ability to lift and/or move up to 35 pounds; all lifts greater than 35 pounds require assistance from a co-worker.
• Able to sit and talk or listen for extended periods of time. 
• Observe and respond to emergency situations in a calm manner.
• Ability to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. 
• Manual dexterity able to operate cutting tools and kitchen utensils.
• Ability to operate motor vehicles including but not limited to automobiles and off-highway vehicles.
• Required to walk on varied & uneven surfaces, operate a motor vehicle (position contingent), hand tools and small power tools.
• Specific vision abilities required by this job include close and far vision. 
• Ability, fitness and willingness to travel 1 mile in and out to the property over variable conditions including snow, dirt, mud or slush. 
• Ability to be outdoors and in weather conditions without shelter for moderate periods of time. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 
• Travel required: locally 10% (<1hr drive time), 90% onsite at Campfire Ranch Red Mountain Pass.

TOOLS AND EQUIPMENT USED: 

• Multi-line telephone, text and voicemail system (provided)
• Apple MacBook computer and IOS software (provided)
• Reservation and property management software with accompanying point of sale tools (provided)
• Microsoft Office software suite (provided)
• Google Workplace business tools software suite (provided)
• Adobe Creative software suite as needed
• Email marketing software (provided)
• Outside travel agency software as needed
• Squarespace marketing and web hosting software as needed
• Various social media channels, not limited to but including: Instagram, Facebook, Twitter, Tiktok, Youtube, Pinterest & Linkedin.

WORK CONDITIONS:  

The majority of this person’s duties are performed in an outdoor environment.  The incumbent may be exposed to electrical, mechanical, or human noise on a regular basis, and other related interactions associated with a camp environment serving a diverse clientele of customers, partners and vendors.

About Campfire Ranch

Campfire Ranch is a startup outdoor hospitality business focused on creating the best outdoor destinations & experiences. Our business is out to create a national network of campgrounds & backcountry locations that feature inviting accommodations with frustration-free amenities. We bring these locations to life by offering convenient onsite rental gear, an Adventure Concierge service and a team that is seriously passionate about helping others in the outdoors. Our mission is to be the hub for the next generation to create authentic experiences in the great outdoors and promote stewardship of our shared playgrounds. To learn more about Campfire Ranch, please visit our website: www.campfireranch.co