The Hunting and Shooting Industry Jobs Marketplace

Client Implementation & Support Manager


Posted by Locally on 05/22/2023

Job Basics

Industry Sector: Action, Bike, Fishing, Fitness, Hunting/Shooting, Lifestyle, Outdoor, Snow, WaterSports

Job Categories: Customer Service, Ecommerce Management

Company Type: Retail


City: Remote

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary: 60,000

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: Yes

Job Seeker Must Live Within: Telecommute

Job Description & Requirements

Client Implementation & Support Manager

About Locally:

Locally is the leading online-to-offline (o2o) shopping network. We provide shopping solutions to major brands like Trek, Yeti, Patagonia and hundreds more that convert online shoppers into in-store sales at tens of thousands of retailers in over 20 countries. More than 30 million unique shoppers use our tools each month and produce over 1 billion annual engagements. Locally is growing steadily, making it an ideal environment for motivated candidates looking to advance their careers and have a true impact on outcomes.

Locally is seeking a talented Client Implementation & Support Manager to handle client onboarding and resolve technical troubleshooting issues for Locally clients and partners.

You’ll be responsible for: 

  • Managing client implementations and ongoing implementation-related support tasks

  • Fielding and resolving product-related support tickets for client-facing features and products in a positive and efficient manner

  • Providing installation assistance and ongoing support to clients embedding Locally tools onto their ecommerce site

  • Providing installation assistance and ongoing support to clients using our advanced solutions such as our live data pixel, Store Pages and API-based solutions

  • Providing installation assistance and ongoing support to clients using our reporting tools (FTP, API) 

  • Additional technical support related tasks associated with install and ongoing support of our products 

  • Coordinating with content, customer success, and engineering teams to troubleshoot and resolve client issues

  • Helping to maintain our Knowledge Base of best practices, install documentation, and FAQs

  • Providing basic design assistance for client tool design and customization 

You might be a good fit if you have:

  • At least 3 years of experience in an onboarding or technical support role

  • A knack for providing quick, high quality resolutions to client support inquiries

  • Experience working with embedded, plug-in tools on ecommerce sites

  • Familiarity or comfort working with HTML, CSS, Javascript, APIs, FTP, and similar technologies

  • Highly empathetic and team-oriented; colleagues speak highly of you

  • An eagerness to learn and support a broad range of features and products

And while not mandatory, it would be great if you also have:

  • Experience with various ecommerce platforms like Shopify, Wordpress, Big Commerce, and others and the associated technical concepts

  • Background in retail technology

Here’s what to know about working here:

We're a mission-driven, high-growth organization offering a casual yet rewarding work environment and:

  • Competitive salary

  • Individual performance bonus plus eligibility for annual company performance bonus

  • Stock Option Program for All Full-Time Employees

  • Benefits Include Medical, Dental, and Retirement Plan

  • Fully-remote, work from home

  • Paid Vacations

Locally is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation or any other applicable legally protected characteristic.

About Locally

Locally is an omnichannel retail technology platform dedicated to better connecting the dots between online and offline. We guide online shoppers to find and buy products in-stock at nearby stores; we empower premium brands to serve their customers and retail partners in novel ways; and we enable retailers to turn online shoppers into loyal in-store customers.