Outdoor Adventure Guide
Posted by Castle Hot Springs on 09/08/2023
Industry Sector: Action, Bike, Lifestyle, Outdoor
Job Categories: Guide (raft,fish,bike hunt,horse etc.), Hospitality & Lodge Staff, Outfitter- Adventure Travel Staff, Retail - Bike Mechanic - Ski Technician
Company Type: TravelandTourism
City: Peoria/ Morristown
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: 45-60k for 10 months
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
Castle Hot Spring is 45 minutes north of Phoenix near Lake Pleasant in a wild and beautiful section of the Sonoran desert. We are a luxury resort with a maximum of 68 guests.
Department: Adventures See Weblink
The primary goal of this position is to facilitate safe, meaningful, and quality outdoor experiences for our guests. Castle Hot Springs is one of the leading resorts in America. We are looking for candidates to be a part of this exciting team and amazing property. Two years of guiding and or outdoor education is required. Past experience leading groups or clients in the outdoors is required. Resort experience is preferred but not required. This is an outdoor guide position with an emphasis on a broad range of outdoor activities. Via Ferrata, climbing, e-biking, hiking, and narrative tours are just some of the adventures that we provide. Interpersonal and clear communication skills are essential. Dependability, critical thinking, and problem-solving skills are required. An ability to be flexible with scheduling and daily duties. Experience in climbing, rope systems, or rope rescue while not required should be highlighted on your resume or application. We can train the right candidate in some of these skill sets; however, past guiding experience is a requirement.
Delivers a guest experience that is of the highest level of service by utilizing resources and cross-departmental communication.
Training will be provided in specific CHS activities and adventures. Ability to multitask and gain a thorough knowledge of all activities and adventures offered, including Via Ferrata, climbing, hiking, and E-Bikes.
Work collaboratively with fellow guides and management.
Operates in accordance with the Castle Hot Springs Vision.
Completes daily assigned checklists and job duties with a sense of urgency.
Records all defects and provides solutions to ensure guest satisfaction with all departments by utilizing full-circle customer service, especially when requests are not immediately met.
Ability to support all CHS safety and emergency procedures and policies.
Must have own transportation, and a shuttle service is available.
Supervision Received: Adventure and Activities Director and General Manager.
Responsibilities and Authorities:
Responsible for maintaining the confidentiality of CHS information at all times
Requires independent decision-making and deductive reasoning abilities
A large amount of communication and coordination with other departments
2 + years of outdoor recreation work is a baseline requirement. Climbing experience and the ability to work at height. Current Advanced First Aid (WFA) or preferably Wilderness First Responder (WFR) certification. AMGA, SPRAT or EMT certification is a strong consideration and will warrant additional compensation. Basic computer skills are required, which will be supported with training.
Additional skills sets
Lifting up to 50 pounds
10% Walking, sitting, and bending
Hearing and Manual dexterity
Time off in the summer
Company Paid Life Insurance
Company-Paid Long-Term Disability
Medical Flexible Spending Account
Apply here !
About Castle Hot Springs
Castle Hot Spring is 45 minutes north of Phoenix near Lake Pleasant in a wild and beautiful section of the Sonoran desert. We are a luxury resort to a maximum of 72 guests.
In a short time Castle Hot Springs has become and leading wellness and adventure resorts on 1200 acres.
#1 resort in Arizona by travel and leisure. The adventure department allows for a flexible schedule and a supportive environment.