Tech Rep
Posted by Stan's NoTubes on 01/14/2022
Job Basics
Industry Sector: Bike
Job Categories: Tech Rep
Company Type: HardGoods/Equipment
State: PA
City: State College
Country:
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: $40,000-$50,000/year
Required to Relocate: Yes
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
Stan’s NoTubes Job Vacancy
Job Title: Tech Rep
Events such as races, festivals, expos, and clinics have always been a large part of what we do at Stan’s NoTubes. These events act as outreach to the cycling community and set us apart from other companies, proving that Stan’s NoTubes is involved in the sport and supports our products, customers, and athletes. Events are a critical opportunity for the brand to interact with our end users, and the Tech Rep position is therefore the public face of the Stan’s NoTubes brand at such events.
Position Purpose:
The purpose of the Tech Rep is to provide expertise, support, and education at events in the cycling community. The Tech Rep will plan for future events as well as provide customer service support when in the office.
Tech Rep Job Responsibilities
Transport equipment and marketing materials to event
Provide technical support for event attendees
Promote Stan’s products in line with marketing goals
Educate dealers and end users regarding tubeless technology in general and Stan's product specifics
Identify opportunities to expand reach and visibility
Collaborate with sales and marketing teams on schedule and staffing
Compile regular reports on event trends and in-field service
Schedule and promote tech clinics with dealers
Manage van-based inventory (displays, spare parts, promotional items)
Staff the tech and service phone, email, and live chat when not traveling
Manage vehicle maintenance, including scheduling service
Required Qualifications:
· High School Diploma or GED
· Passion for the outdoors
· Motivated, self-starter
· Experience with bicycle service and maintenance
· Knowledge of Stan’s NoTubes products and mission
· Technical aptitude, mechanical experience, and willingness to learn new things
· Ability to lift 50+ pounds
· Ability to stand for extended periods
· Valid US driver's license and clean driving record
· Ability to drive for extended periods of time
· Familiarity with MS Office and Google G-Suite applications
· Strong verbal communication skills and demonstrated customer service or product support skills
· Ability to foster friendly, fun, and engaging face-to-face interactions with individuals and groups in a fast-paced environment
· Ability to travel domestically, primarily East Coast to Mid-west, 50-75% of the time
· 1-3 Years’ Experience
Preferred Qualifications:
· Experience with Asana or similar project management application
Excellent written communication skills
Excellent organizational skills
Job Type:
Full Time (40 hours per week)
Pay Rate and Type:
Salaried
Position; $40,000-$50,000 per year
Location:
State College, PA
Required to Relocate:
Yes
Remote Work Allowed:
No
Company Benefits Offered:
Health/Dental/Vision Insurance
Traditional and Roth 401(k) with employer contribution
Profit Sharing Plan
Paid holidays, paid sick leave, and paid vacation
Stan’s NoTubes is an Equal Opportunity Employer and is committed to a policy of Equal Employment Opportunity with respect to all applicants for employment.
About Stan's NoTubes
Today, riders and racers around the world rely on the tubeless technology Stan developed, and our sealant has been honored as one of the most important innovations in the history of cycling. “The First Name in Tubeless” is more than just marketing to us. It’s who we are. We also continue to push the development of high-performance tubeless systems for road bikes, offering both carbon fiber and aluminum rims specially designed to handle the higher pressures of tubeless road tires.
Our newest asymmetric rim designs took years to develop, and bring Stan's legendary ease of inflation and reliability to offset rims that allow for stronger overall wheel builds and in most cases a single spoke length for both front and rear wheels. By focusing on details like this, we continue to improve tubeless performance for all riders.