Sales Support Specialist
Posted by Mathews Archery, Inc. on 10/13/2020
Job Basics
Industry Sector: Hunting/Shooting
Job Categories: Customer Service
Company Type: HardGoods/Equipment
State: WI
City: Sparta
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
JOB TITLE: Specialist, Sales Support STATUS: Non-Exempt
REPORTS TO: Territory Manager, Mathews DATE: December 2018
Archery
Position Summary:
Under the direction of the Territory Manager for Mathews Archery, assists in advising retailers on sound business practices and sales promotion practices. Helps promote and pursues sales of bows by identifying potential retail clients, having regular contact with those retailers, providing retailers with brand information and developing relationships. Serves existing clients and identifies potential new clients for the business. Assists in resolving retailer service issues.
Principal Duties and Responsibilities:
- Develops
productive working relationship with retailers by offering effective advice
regarding sales, product promotion techniques, merchandising and maintaining
sufficient inventory of product for optimum retailer profitability.
- Supports Territory Manager for Mathews Archery on day-to-day tasks and projects. Facilitate archery sales goals.
3. Responds to telephone calls, faxes and emails from customers regarding product needs, inquiries, or complaints in a cordial, informative and diplomatic manner. Handwrites customer orders completely, accurately and legibly for distribution to Order Entry CSR who then enters it into computer system. Occasionally enters and makes changes to orders in M2M computer system
4. Makes outbound telephone calls to discuss order status, resolve order issues, answer product & service questions, and up-sell product as it relates to order-taking and promotional calling campaigns.
5. Mails, emails and faxes brochures of product information to inquiring callers upon request, including referring consumers and retailers to Mathews & Mission web content.
6. Prints reports as requested by Sales Management.
7. Generates sales reports by using Excel for our current customer base.
Additional Duties and Responsibilities:
1. Serves on Company committees as needed.
2. Assists in other departments as needed.
3. Other duties as may be necessary to fulfill the responsibilities of this position.
Work Relationships and Scope:
Reports directly to Territory Manager, Mathews Archery. Regular contact with almost all employees for obtaining and providing information. Regular contact with customers, suppliers and vendors.
Performance Expectations:
Quality, quantity, accuracy and timeliness of work performed; quality of communications and development of good working relationships with others in the Company (supervisors, employees, other managers); honesty and integrity in all customer and coworker communications; customer satisfaction with services provided; maintain and comply with all safety regulations; reliability in reporting to work regularly and on time; understand and adhere to Company policy; soundness of business decisions made; maintain the integrity of confidential business information; stay current in field and utilize that information where practical. Demonstrate friendly and helpful approach and attitude toward internal and external customers, professionalism, commitment to the job, and loyalty to the Company.
Knowledge, Skills, and Abilities Required:
High School diploma or equivalent required. One to two years of office/customer service experience preferred. Individual must possess: ability to react to a change in priorities on a daily basis; excellent verbal communication skills; professional demeanor and appearance; problem-solving skills; strong computer and typing skills; ability to manage time effectively; strong attention to detail; self-motivation skills; ability to build positive work relationships with coworkers and customers; ability to interact professionally with a wide variety of people. Must be able to perform basic math (add, subtract, multiply, divide, fractions, decimals, percentages).
Equipment Operated:
Utilizes a PC and computer printer for word processing, spreadsheet, e-mail, Internet access, and other specific applications. Utilizes a variety of office equipment including: telephone, calculator, photocopier, facsimile, and postage meter.
Working Conditions:
Work is performed largely in a pleasant office environment, with minimal chance for personal injury. Regular contact with employees. Deadline pressure is an integral part of the job. Frequent mental and visual concentration for computer usage, and reading/assimilating complex and technical compliance information. Work hours are generally during normal business hours and average at least 40 hours a week, with reasonable expectation of overtime. Occasional out-of-town and overnight business travel (air or auto) is required for business and education. Most of the workday is spent sitting. Alternates walking, standing, and sitting throughout work shift. There is regular use of the keyboard and telephone. Requires the ability to give and receive detailed information through verbal and written communication. Requires near-and mid-range vision.
Employee Acknowledgement:
This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability. Position will be reviewed after 90 days in current role.
