Registration Manager
Posted by National Ski Patrol on 06/02/2020
Job Basics
Industry Sector: Snow
Job Categories: Finance
Company Type: Recreation
State: CO
City: Lakewood
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
Job Title: Registration Manager
Department: Finance & Operations
Reports to: Finance & Operations
Director
Objective:
The Registration Manager is responsible
for managing the registration process for NSP members (Patrollers, Candidates,
Physician Partners, Associates, and Hosts). In addition to communicating
directly with patrol directors and patrol reps, this process includes setting
timelines, developing billing processes, and developing videos and language to
communicate registration processes to members. The Registration Manager is also
responsible for ensuring that payments received by check are processed timely.
As a full-time seasonal job (40
hours/week Mid-August – Mid-February and 32 hours/week Mid-February – Mid-August.),
this role works on off-season projects during the spring and summer months to
build support and prepare for the fall and winter seasons. The projects include
the management of the Exchange Visitor Program, in addition to other projects
as needed.
Responsibilities:
Patrol Registration
=
Manage
member communication that explains the registration process
=
Develop
and manage annual registration timeline
=
Answer
member questions related to registration
=
Create
and update registration documents and accounts for new members and patrol units
=
Coordinate
roster updates and billing
=
Create
invoices for group fees and bulk payments
=
Receive
and process check payments for dues and courses
=
Process
refunds for course fees and dues
Member Services Support
=
Resolve
data disputes
=
Update
database for changes in emails/names/phone numbers
=
Reset
passwords/ Unlock accounts
=
Resend
membership cards
= Communicate how to join as a new Candidate/Host Member/Associate
Exchange Visitor Program
Help bring international patrollers to U.S. to patrol during winter months
=
Process
program applications
=
Process
government documents for all J1 and J2 visa applicants
Additional Projects
=
Youth
Safety Committee Liaison
=
Request
insurance certificates for NSP sanctioned events
=
Run
ad hoc member and financial query reports
=
Special
and seasonal projects as assigned
Skills
& Abilities:
- Strong
organizational skills and attention to detail
- Solid
verbal and written communication skills and ability to work in a busy,
customer-facing environment
- Ability
to manage time effectively and efficiently
- Demonstrated
ability to work on teams and be a self-starter
- High
energy and ability to multi-task in a busy work environment
- Positive
attitude with a willingness to take on special projects
Requirements:
- Minimum
two years’ experience performing data entry tasks
- Associates
Degree in accounting, business administration, or commensurate
work experience
- Advanced
Excel and general computer skills
- Knowledge
of membership databases with iMIS experience a plus
- Passion
for and knowledge of the outdoor industry, preferably ski/snowboard and
mountain bike
To
Apply:
- Please send your resume and cover letter to jobs@nsp.org
- On
the subject line please put Registration Manager and your name
- Please
include salary requirements
