Store Manager

Posted by Spokane Alpine Haus on 07/09/2026

Job Basics

Industry Sector: Action, Bike, Lifestyle, Snow, WaterSports

Job Categories: Events, Merchandising, Retail - Bike Mechanic - Ski Technician, Retail - Management- Staff, Retail - Sales

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Retailer

State: WA

City: Spokane

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary: $54,000 - $70,000

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

About Alpine Haus

 

At Alpine Haus, we believe the best adventures aren't measured in miles traveled or vertical feet skied—they're measured in the memories made along the way. For decades, we've been proud to serve the Inland Northwest as a locally owned, family-operated business dedicated to helping people enjoy the outdoors in every season.

 

Our region offers some of the best four-season recreation anywhere, and we're passionate about helping families make the most of it. From winter days on the slopes to summer rides on the trail, afternoons at the lake, and everything in between, Alpine Haus is here to equip, support, and inspire every adventure.

 

What sets us apart isn't just the products we carry—it's the people behind them. Our team lives the lifestyle we sell. We ski the mountains, ride the trails, spend weekends on the water, and share the same passion for the outdoors as our customers. That local knowledge and genuine enthusiasm allow us to provide the expert service and personalized guidance that big-box retailers simply can't match.

 

As a community-driven business, we believe our success is directly connected to the health and vibrancy of the communities we serve. That's why we support local events, partner with local organizations, and invest in the people and places that make the Inland Northwest such a special place to call home.

 

When you choose to be part of the Alpine Haus team, you're not just choosing a job—you're to be part of the outdoor community and are committing to help future generations discover the joy of outdoor recreation.

 

Because at Alpine Haus, adventure is more than a job. It's who we are.

 

 

Position Overview – Retail Store Manager

 

The Store Manager is responsible for overseeing the daily operations, performance, and culture of the store. This role combines leadership, coaching, sales management, operational execution, and team development.

 

The ideal candidate is highly organized, coachable, customer-focused, and motivated to lead by example. They understand how to balance people, performance, and profitability while building a strong team culture.

 

Core Responsibilities

 

Leadership & Team Development

·      Lead, coach, and develop store employees

·      Build a positive, accountable, and team-oriented culture

·      Conduct regular employee check-ins and performance reviews

• Train team members on systems, sales process, customer service, and operational standards
• Help create clear expectations and growth pathways for employees
• Lead by example in attitude, work ethic, and professionalism

Sales & Customer Experience

• Drive store sales and profitability goals
• Ensure every customer receives exceptional service
• Coach employees on customer engagement and sales techniques
• Help improve transaction value, customer retention, and repeat business
• Monitor store KPIs and identify opportunities for improvement
• Resolve customer concerns professionally and effectively

Operations & Store Standards

• Oversee daily store operations and workflow
• Ensure store cleanliness, organization, and visual presentation standards
• Manage scheduling and labor efficiency
• Maintain inventory accuracy and operational systems
• Ensure SOPs and company processes are followed consistently
• Assist with seasonal transitions and operational planning

Communication & Accountability

• Maintain strong communication with ownership and leadership
• Hold team members accountable to expectations and standards
• Create clear action plans and follow-through on goals
• Help foster a solutions-oriented mindset throughout the team

Standards & Expectations

At Alpine Haus, we believe great teams are built through consistency, accountability, and professionalism.

We expect our leaders to:

• Take ownership of results
• Lead with integrity and respect
• Maintain a positive and solution-focused attitude
• Communicate clearly and professionally
• Be dependable and accountable
• Create an environment where employees feel supported and challenged to grow
• Continuously improve systems, processes, and customer experience

Team Standards

Our team culture is built around:

• Respect for teammates and customers
• Strong communication
• Reliability and punctuality
• Positive attitudes
• Coachability
• Team-first mindset
• Willingness to step in where needed
• Pride in the store and customer experience

We are looking for leaders who elevate the people around them and help build a culture people want to be part of.

Professional Standards

All Store Managers are expected to:

• Present themselves professionally
• Maintain composure under pressure
• Manage conflict respectfully and effectively
• Follow through on commitments
• Maintain confidentiality when appropriate
• Represent the Alpine Haus brand positively in the community
• Uphold operational and ethical standards at all times

 

Growth Opportunities

We believe in developing leaders from within.

Growth opportunities may include:

• Multi-location leadership opportunities
• Operations management
• Buying and merchandising responsibilities
• Marketing and community partnership involvement
• Department leadership specialization
• Profit-sharing and performance-based leadership opportunities
• Long-term leadership development within the organization

We are looking for individuals who want to grow alongside the company and help shape the future of Alpine Haus.

 

Required Skills & Qualifications

Preferred Qualifications

• Previous retail leadership or management experience
• Experience leading teams and coaching employees
• Strong communication and problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Sales and customer service experience
• Organizational and operational management skills
• Basic understanding of KPIs and business performance metrics
• Ability to motivate and inspire a team

Bonus Qualifications

• Outdoor industry experience
• Ski, snowboard, bike, or service industry knowledge
• Experience with inventory systems and retail operations
• Experience building SOPs or improving systems

 

Schedule Expectations

• Full-time position
• Weekend availability required during peak seasons
• Flexibility during winter and summer seasonal transitions
• Ability to work in a fast-paced retail environment

 

Why Join Alpine Haus?

• Be part of a growing and evolving company
• Help shape team culture and store success
• Work in an energetic outdoor-focused environment
• Growth and leadership development opportunities
• Build meaningful relationships with customers and team members
• Make a real impact on the business and community

 

How to Apply

Please submit:

• Resume
• Brief introduction about yourself
• Relevant experience and why you would be a great fit for Alpine Haus

We are excited to meet motivated leaders who want to help build something great.

 

 

 

 

 

 

About Spokane Alpine Haus

 

Spokane Alpine Haus is a locally owned and operated outdoor retail shop. Our focus is predominantly Ski and Snowboard focused in the winter with a transition to watersports in the summer. At the Alpine Haus we take pride in carrying a quality selection of top tier brands and products that allow our customers to enjoy the best the Inland Northwest has to offer. Not only do we sell hardgoods & Softgoods but we also boast the best tune shop in town as well as the largest season lease and daily rental fleet in the region. It is important to us to make sure our work atmosphere is as fun and productive as possible. We have a small team so our staff is considered part of our family. The Spokane Alpine Haus has a strong history in our region dating back to 1976 but its current ownership took over in 2015 and has been building on that legacy ever since. We strive to give our customers the best service possible and focus our sales approach more on finding the right products for their needs.