REMOTE Customer Service Agent - Ski and Snowboard Retailer
Posted by Peter Glenn Ski & Sports on 07/12/2022
Job Basics
Industry Sector: Outdoor, Snow, WaterSports
Job Categories: Customer Service
Company Type: Accessories, Apparel/SoftGoods, Conservation, HardGoods/Equipment, Service, Retail
State: AK, AZ, CA, CO, ID, IA, MN, MT, NE, NV, NM, ND, OR, SD, UT, WA, WI, WY
City:
Country: United States
Required Experience: 1 - 3 years
Job Type: Telecommute
Salary: DoE
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: Yes
Job Seeker Must Live Within: Telecommute
Job Description & Requirements
Peter Glenn Ski and Sports is the country's premiere ski and snowboard retailer. We are a lively group of internet-savvy people who are looking for someone with experience in skiing and winter products to join our customer service team. You'll help customers shop for gear, resolve problems, answer customer inquiries, and help develop ways for us to better serve our customers.
This position is remote, and you will work remotely alongside our Customer Service team in our Fort Lauderdale, FL, E-commerce office. All equipment you will need for this position will be provided to you by Peter Glenn
Hours are typically Monday-Friday with some additional evening hours. During our busy season we work Saturdays and Sundays as well.
You'll be the first point of contact for customers with questions and issues. You will help customers have the best possible shopping experience by meeting their needs, whether it be solving order issues, or finding a jacket for their next ski trip!
Responsibilities:
- Answer customer inquiries via phone, email, chat, and on the website.- Responding to "Q & A" on products
- Screening orders and sales for fraud
- Working with shipping carriers to resolve shipping inquiries
- Managing customer warranty requests
- Other various duties as assigned
Requirements:
- Associates Degree or some college background
- Knowledge of outdoor gear, ski/snow experience, or cold weather product experience is a MUST
- 2 plus years of experience in sales, inventory management, customer service, outdoor goods retail, or call centers
- Proven ability to proactively learn and solve problems
- Demonstrated excellent customer service skills
- Must have excellent verbal and written communication skills
- Must know how to use Word, Outlook, and Excel programs
- Detailed-oriented and self-taught and driven
- Must be able to sit for long periods at a time
About Peter Glenn Ski & Sports
Since 1958, Peter Glenn has been at the forefront of a growing outdoor sports market. Today, nine Peter Glenn stores carry equipment, accessories and clothing for a wide variety of outdoor sports such as skiing, snowboarding, water skiing, wakeboarding, in-line skating and adventure travel.
As a ski school director at a local Vermont college, Ned Hamilton noticed a high demand for ski equipment that was not being met locally so he stocked the basement of his men’s clothing shop with ski clothing and equipment. Ned soon opened his first shop that sold ski equipment, clothing and accessories. The new store was named after Ned’s son, Peter Glenn Hamilton.
