Dealer Services and Sales Specialist

The GRAYL Dealer Services and Sales Specialist is an in-house builder of relationships and spreader of stoke to our trusted and valued Retail Partners. You will foster and develop meaningful and long-term relationships through video, email, direct message, over the phone and at trade shows. Confidence, knowledge and friendliness with a focused intent on delivering an exceptionally high level of service are cornerstones to this role.

GRAYL is working to build a Best-In-Class Service Mentality within the Outdoor Industry and we want our retail partners to feel it! Proactive outreach with positive energy, no-questions asked warranty, and order delivery times that surprise and delight our partners. The role will empower this goal on a daily basis.

What We Offer:

An opportunity to be a part of a growing company in the outdoor industry which provides: flexible work schedule in a casual environment, competitive base salary, medical/dental insurance, cell phone and public transit stipends, discounts on outdoor and travel gear, stock options and an opportunity for an annual performance bonus.

Key Responsibilities:

Account Management

• Spread the stoke and instill trust, love and adventure while communicating with lightning fast response times to GRAYL Dealers

• Solve problems with our customer-centric mantra in mind – ”make it right.”

• Receive and enter sales orders and account data accurately and quickly upon receipt.

• Attend Trade Shows and regional consumer and B2B events.

• Ability to present and communicate technical product information, policies and services to dealers and their employees

• Be an optimistic, positive  problem-solver, seeking opportunities to help everyone who engages with our brand and company.

• Resolve Dealer situations quickly and exceed expectations with autonomy

• Ability to research and provide up to date information regarding product availability and account status using Cin7 and 3PL platforms

Domestic Order Handling Management

• Manage, oversee, process, and follow-up with all domestic order handling via Cin7 software.

• Order Processing - Work closely with GRAYL  Sales Manager to coordinate dealer orders through purchase orders email.

• Manage EDI and new EDI set up via Cin7 and with Key Retail accounts, coordinating and ensuring that all stakeholders create a seamless connection with our 3PL.

• Ensure timely fulfillment of all orders, coordinating with customers, dealers, and fulfillment center to mitigate delays and resolve issues impacting the delivery of GRAYL products to all domestic locations.

• Manage and resolve NCF/Charge-backs with key Dealers, understanding the issue causing the NCF, resolving with 3PL or other stakeholders to ensure the same mistakes are not repeated twice.

• Accounts Receivable/ Invoicing/ Payments - Work with Grayl Accountant to approve all related domestic invoices. 

Sales:

• Water is life! Bring passion when presenting and selling products and sales programs for GRAYL, while managing and performing to Sales KPIs.

• Work with the Sales Director to develop data sets that drive sales insights and follow-up sales strategies.

• Travel and work consumer and B2B trade shows, demo GRAYL and highlight the attributes and quality of GRAYL products.

• Proactively reach out to Dealers and their employees via phone, email and in-person to discuss deliveries, sell through, inventory, re-orders or to simply say hello.

• Work with the Grayl Sales Director to support our US Retail channel by providing dealers with up-to-date information on deliveries, tech specs, inventory, sales program details and more.

• Process new account setup, forms, credit apps, and dealer profiles in Cin7. Ensure that information is up to date and accurate.

• Work with Grayl Sales Director to oversee CRM on CIN7, keep updated and accurate

• Fully manage CIN7 Email capabilities to reach out to Dealers regularly about re-ordering, product updates, and outstanding payments.

• Provide reporting via CIN7 for Sales Director to share with reps to further product knowledge, expand Grayl hype and provide GRAYL updates.

• Provides sales vs. projection results by preparing and forwarding sales tracking reports.

• Prepare sales materials (specials, order forms etc.)  for trade shows as well as manages pre/post show emails and dealer
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