The Hunting and Shooting Industry Jobs Marketplace

Dealer Services and Sales Specialist


Posted by GRAYL Inc. on 06/17/2022

Job Basics

Industry Sector: Fishing, Hunting/Shooting, Outdoor

Job Categories: Customer Service, Sales - Inside - Product & Reservations

Company Type: Accessories

State: WA

City: Seattle

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary: $50-$60,000 DOE

Required to Relocate: No

Required to Travel: Yes

Employee May Telecommute: Yes

Job Seeker Must Live Within: Telecommute

Job Description & Requirements

Dealer Services and Sales Specialist

Job Summary:

Ready for a career in the outdoor industry, where your work and passions come together each day? GRAYL is a small but mighty team, growing quickly, and committed to building and distributing the best water purifiers for the most interesting people in the world: outdoor adventure, international travel, hunt, fish and survival. GRAYL is seeking a team player to provide best-in-class support to our exceptional Dealers!

The GRAYL Dealer Services and Sales Specialist is an in-house builder of relationships and spreader of stoke to our trusted and valued Retail Partners. You will foster and develop meaningful and long-term relationships through video, email, direct message, over the phone and at trade shows. Confidence, knowledge and friendliness with a focused intent on delivering an exceptionally high level of service are cornerstones to this role.

GRAYL is working to build a Best-In-Class Service Mentality within the Outdoor Industry and we want our retail partners to feel it! Proactive outreach with positive energy, no-questions asked warranty, and order delivery times that surprise and delight our partners. The role will empower this goal on a daily basis.

What We Offer:

An opportunity to be a part of a growing company in the outdoor industry which provides: flexible work schedule in a casual environment, competitive base salary, medical/dental insurance, cell phone and public transit stipends, discounts on outdoor and travel gear, stock options and an opportunity for an annual performance bonus.

Key Responsibilities:

Account Management

  • Spread the stoke and instill trust, love and adventure while communicating with lightning fast response times to GRAYL Dealers

  • Solve problems with our customer-centric mantra in mind – ”make it right.”

  • Receive and enter sales orders and account data accurately and quickly upon receipt.

  • Attend Trade Shows and regional consumer and B2B events.

  • Ability to present and communicate technical product information, policies and services to dealers and their employees

  • Be an optimistic, positive  problem-solver, seeking opportunities to help everyone who engages with our brand and company.

  • Resolve Dealer situations quickly and exceed expectations with autonomy

  • Ability to research and provide up to date information regarding product availability and account status using Cin7 and 3PL platforms

Domestic Order Handling Management

  • Manage, oversee, process, and follow-up with all domestic order handling via Cin7 software.

  • Order Processing - Work closely with GRAYL  Sales Manager to coordinate dealer orders through purchase orders email.

  • Manage EDI and new EDI set up via Cin7 and with Key Retail accounts, coordinating and ensuring that all stakeholders create a seamless connection with our 3PL.

  • Ensure timely fulfillment of all orders, coordinating with customers, dealers, and fulfillment center to mitigate delays and resolve issues impacting the delivery of GRAYL products to all domestic locations.

  • Manage and resolve NCF/Charge-backs with key Dealers, understanding the issue causing the NCF, resolving with 3PL or other stakeholders to ensure the same mistakes are not repeated twice.

  • Accounts Receivable/ Invoicing/ Payments - Work with Grayl Accountant to approve all related domestic invoices. 


  • Water is life! Bring passion when presenting and selling products and sales programs for GRAYL, while managing and performing to Sales KPIs.

  • Work with the Sales Director to develop data sets that drive sales insights and follow-up sales strategies.

  • Travel and work consumer and B2B trade shows, demo GRAYL and highlight the attributes and quality of GRAYL products.

  • Proactively reach out to Dealers and their employees via phone, email and in-person to discuss deliveries, sell through, inventory, re-orders or to simply say hello.

  • Work with the Grayl Sales Director to support our US Retail channel by providing dealers with up-to-date information on deliveries, tech specs, inventory, sales program details and more.

  • Process new account setup, forms, credit apps, and dealer profiles in Cin7. Ensure that information is up to date and accurate.

  • Work with Grayl Sales Director to oversee CRM on CIN7, keep updated and accurate

  • Fully manage CIN7 Email capabilities to reach out to Dealers regularly about re-ordering, product updates, and outstanding payments.

  • Provide reporting via CIN7 for Sales Director to share with reps to further product knowledge, expand Grayl hype and provide GRAYL updates.

  • Provides sales vs. projection results by preparing and forwarding sales tracking reports.

  • Prepare sales materials (specials, order forms etc.)  for trade shows as well as manages pre/post show emails and dealer
    contact database

GRAYL Inc. is an equal opportunity employer. We are committed to a workplace that supports, inspires and respects all individuals without discrimination based on race, color, gender, religion, marital status, sexual orientation, gender identity, age, disability, ethnic origin or military status.

About GRAYL Inc.

GRAYL is a small Seattle-based company with a passion for the outdoors and international travel. We love taking our own adventures and we live vicariously through our customers who use our products to Explore the World and #PurifyWaterAnywhere. We invent, build and sell ground-breaking water purifier solutions to hydrate the world’s most interesting, adventurous and well-traveled people. 

GRAYL is a fast-growing, faster-paced, hard-working, fun-loving, flexible work place committed to growing through teamwork, execution and innovation. We are a mission-driven company, committed to preserving our natural areas and fostering responsible international tourism. Our team members are encouraged to grow and learn, both as individuals and professionals, and to use develop their skills and passions to help fuel GRAYL’s growth. We encourage problem solving, teamwork and frequent trips to places where your cell phone doesn’t work.