Rider Support Technicians NYC/ BOS
Posted by Velofix on 01/12/2022
Job Basics
Industry Sector: Bike
Job Categories: Retail - Bike Mechanic - Ski Technician
Company Type: Retail
State: FL, MA, NY
City: New York, Boston
Country:
Required Experience: 3 - 5 years
Job Type: Full Time
Salary: $38-46,000
Required to Relocate: No
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
Are you friendly, thoughtful, charismatic and have an interest in cycling?
Do you have a nuanced opinion on whether to call it a hex key or an Allen key?
Hate desks?
If you answered yes, you might be exactly who we’re looking for.
Welcome to velofix - a brand whose DNA is actively defined by challenging the status quo of what it means to be a "bike shop", and redefining how service, products and bikes are delivered to the rider. Every day we connect with riders, we work to deliver the highest degree of professionalism, trust and transparency possible. We deliver an EXPERIENCE to riders that makes them fall in love with what we do and keeps them coming back and advocating for us every day.
At velofix, the Rider Support Technician is so much more than a bike mechanic. We see this role as the face of our brand, someone who is constantly encouraging people to ride more, and the person making sure our company is presented at its best every day.
The daily task list of a Rider Support Technician is exciting and broad. You would be responsible for managing the Mobile Bike Shop, visiting riders at their home or work, servicing their bikes, supporting corporate/fleet customers, delivering swanky news bikes, attending and supporting events (COVID contingent).
If this sounds like your jam, we can’t wait to meet you.
What we’re bringing to you:
- Control your own environment - "own your own shop"! We have created a platform with the Mobile Bike Shop which allows you to dial things in just the way you want. Take pride in your space every day and don't worry about others "shuffling" your tools around!
- A COVID-conscious workspace. Work out in an "open-air" environment, focused on safe 1:1 interactions
- Top 10% Hourly Pay. We monitor industry standards in every market to make sure we’re paying in the top 10%.
- Keep all your gratuities. We’ve built a simple way for riders to offer gratuities and when they do, it’s all yours. Tips often equate to $3-$7 an hour on top of quoted hourly wage.
- Insurance options (health, dental, & vision)
- Product discounts
- A robust training plan
- Flexible hours
- All tools are provided by velofix
- Free uniforms
- An internal support team that is super fast, friendly, and ready to help you solve any issue
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What you’re bringing to us:
- Bicycle industry experience - you have recently worked or are actively working in the industry in a mechanical capacity
- A desire to talk with people and share your passion for cycling
- Strong work ethic. We’re not looking for 90 hours a week, just a commitment to be fully engaged when you are at work
- Dependability
- Positive attitude & charisma
- Self-motivated. We’re trusting you to do you. But at the same time, do the right thing.
- Team-oriented
- Flexibility. The job will ask for a few late nights and weekends. We’ll do our best to give you a heads up.
- Experience doing this sort of thing. You’ve done it before. You want to do it again. And you want to do it for us.
- Professional, reliable, & fast-paced communication skills
Job Type: Full-time More positions available in other markets NATIONWIDE
About Velofix
Do you have a nuanced opinion on whether to call it a hex key or an Allen key?
Hate desks?
If you answered yes, you might be exactly who we’re looking for.
At velofix, we’re always looking for great people to become Rider Support Technicians. This role is so much more than a bike mechanic. We see this role as the face of our brand, someone who is constantly encouraging people to ride their bikes more, and the person making sure our company is presented at its best every day.
The daily task list of a Rider Support Technician can be very broad. You would be responsible for managing our state-of-the-art Mobile Bike Shop, visiting riders at their home or work, servicing their bike, doing bike fits, making deliveries, attending and supporting events, and doing your best to answer every question riders might have.
