Customer Service/Inside Sales Manager

Signature Products Group ( www.spgcompany.com ) is an industry leader in the design, development, manufacture and distribution of licensed products for some of the best brands in the world. At the heart of every great brand there is an opportunity to bring focus to new product categories. We bring our passion, dedication, and capabilities to every project by helping our brand partners realize their potential in product categories and distribution where we are experts.

Signature Products Group® was founded in Salt Lake City in 2001 with an ambition to partner with the most prominent brands in the outdoor industry. As the business grew, family and lifelong friends came together to add fuel to the ?re. Today, we are an independent, full-service licensed product company that specializes in design, development, manufacturing, and distribution. As our business evolves and adapts, we remain devoted to our brand partners’ success and strive to maintain the same humility, integrity, and focused intensity we began with.

This tireless commitment has made Signature Products Group a respected brand partner and a second family to our employees.

The role
Manager- Inside Sales/Customer Service

SPG is seeking a Manager to oversee our Customer Service team, supporting our Inside Sales channel located in our Salt Lake City, Utah office. The successful candidate will be a highly motivated individual with experience leading a customer service team, the ability to multi-task, and provide excellent sales support and customer service. This role is critical for our house account team and requires a disciplined, organized, self-starter with acute attention to detail and strong analytical capabilities.

Responsibilities:

· Oversee nationwide house account sales team, ensuring execution of promotions and campaigns

· Plan and direct the training of new Customer Service team members

· Handle and resolve customer escalations regarding a product or service

· Relationship development

· Execute all aspects of the sales function, including order input

· Existing account management

· Serve as primary contact with accounts / customers

· Collaborate with different departments to resolve issues

· Provide accurate information regarding product availability, lead time, and stock status
Recommend alternate products based on cost, availability, or specifications

· Answer high call volume; take customer phone and web orders, respond to customer requests accurately, and in a timely manner

· Manage sales lifecycle from initial contact through product delivery by following up on requests, capturing and cataloging customer needs, managing product and pricing inquiries, providing quotes, delivering samples and completing orders

· Provide outstanding customer service through multiple channels, including online, phone and in-person

· Ability to work independently as well as with the team as projects dictate

· Excellent written and verbal communication skills

· Exceptional organizational skills including the ability to manage multiple competing priorities with limited resources

· Ability to identify and manage sensitive and confidential information in accordance with company policies and practices

· Confidence to represent themselves, and the company, in a professional manner in diverse business situations.

· Other tasks as assigned

Core Competencies:

· Interpersonal Communication

· Vision/ Planning

· Time Management

· Detail Oriented

· Problem Solving, Good Judgement, Decision Making

· Flexible, Self-Directed, Team Player

· Strong work ethic, dedication, punctual, reliable

Minimum Qualifications:

· Experience managing an inside sales or customer service team

· Proficient with standard office computer programs (MS Office – Word, Excel, and Outlook)

· High school diploma/GED

· Applicants with strong retail experience are preferred

Signature Products Group offers a competitive compensation package that includes medical, retirement savings and paid holidays.

Job Type: Full-time

Pay: From $60,000.00 per year