Customer Service Rep: Outdoor Industry
Posted by Far Bank Enterprises on 07/26/2021
Job Basics
Industry Sector: Fishing, Outdoor
Job Categories: Customer Service
Company Type: Apparel/SoftGoods, HardGoods/Equipment
State: WA
City: Seattle, WA
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: Hourly
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Our Search
Far Bank Enterprise is seeking a problem-solving, quick-thinking individual with a warm, pleasant demeanor to join our unique Customer Service Team within our Sales department.
As a representative of the Sage, RIO and Redington brands, you will be the friendly guide on phone, chat or email who is ready to alternately answer questions and solve problems on the way to providing our customers world-class service.
The ideal candidate thrives on attending to a customer's questions and providing an experience that makes them glad to be associated with our products. Every day will see you working with a variety of clients ranging from large national accounts to specialty retailers to individuals.
POSITION SUMMARY: Customer Service Representative
We strive to be known for our outstanding deliverance of products and customer service. Be a part of the Far Bank customer service experience for the Sage, Redington and RIO Products customer. Whether by phone, chat, or email, you will provide outstanding, courteous and professional customer support and follow through to enhance the customer's experience. Support your team by also cross training in other areas, bolstering both your own skills and knowledge as well as the performance of the team.
JOB REQUIREMENTS
- A minimum of 2 years Customer Service experience required.
- Clearly demonstrated strong experience in direct customer interaction via phone, email and/or chat
- Experience in ERP or Order Management software required. A bonus if it is with Microsoft D365!
- Ability to apply sound reasoning and make good decisions independently is essential.
- Fluency with Outlook and MS Excel a bonus as well.
- Able to multi-task and reprioritize as needed.
- Bi-lingual skills a plus!
COMPENSATION
Competitive hourly rate paired with full Benefits package. Plus pretty cook discounts!
About Far Bank Enterprises
Far Bank is an integrated manufacturer and distributor of fly fishing products, including fishing rods, fly reels, fly lines, leaders, tippets, and performance outdoor apparel. Through the products we conceive, design, and build we demonstrate that we work hard but have fun. Far Bank subsidiaries operate under the brand names of Sage, Redington, Fly Water Travel, and RIO Products. Our core purpose is to inspire, enhance, and preserve the outdoor experience through exceptional products, extraordinary customer service, and passion for our work. Today Far Bank operates and controls many of the back-office functions of our businesses while we continue to emphasize the unique strengths and characteristics of the individual businesses and brands.
Please visit www.farbank.com/careers to apply
About Far Bank Enterprises
Far Bank is the world’s authority in fly fishing, comprised of the greatest brands in the industry – Sage, Redington, RIO Products, and Fly Water Travel. Founded in 1980, Sage’s core mission is “perfecting performance” through our Made in the USA fly rods and high-end fly reels. Redington, acquired by Sage in 2003, is the go-to provider of accessible fly-fishing rods, reels, waders, wading boots, and apparel for the value conscious angler. RIO Products joined the family in 2005 and is recognized as the world's leading producer of the highest performance fly lines, leader, tippet, and flies for the specialty fly fishing market. In 2018, Fly Water Travel (FWT) joined the Far Bank family, complementing our industry-leading products with world-class on-the-water experiences. At Far Bank, our core purpose is to inspire the fly angler through outstanding products and extraordinary experiences. Far Bank Enterprises is a wholly owned subsidiary of the Joshua Green Corporation.
We’re a “work hard/play hard” culture that encourages intra- and inter-department collaboration and camaraderie—whether it’s in the office or on the water. Beyond our internal teamwork, we’re an intimate part of the fly fishing and greater outdoor community, providing our employees unique opportunities to enjoy outdoor gear and experiences.
