Guest Services Representative

Posted by U.S. National Whitewater Center on 08/23/2021

Job Basics

Industry Sector: Action, Fitness, Lifestyle, Outdoor, WaterSports

Job Categories: Admin/Clerical, Customer Service, Events, Operations, Purchasing, Retail - Sales, Sales - Inside - Product & Reservations

Company Type: Recreation

State: NC

City: Charlotte

Country: United States

Required Experience:

Job Type: Part Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Guest Services Representatives are responsible for educating, scheduling, and processing all adventures at the Whitewater Center. Additionally, Representatives must always be conscious of Whitewater’s policies and procedures and strive to continuously educate themselves with a combination of instruction from leadership, activity experience, and other tools provided to staff.

Responsibilities

• Communicate with guests in a polite, clear, and confident manner using a variety of mediums – email, phone, and face-to-face interaction
• Answer questions regarding group outings, activities, and instruction, and provide guests with guidance in order to best match our products and services with their needs
• Create a friendly and welcoming atmosphere for all guests
• Prepare for the arrival of large groups to ensure a pleasant and efficient check-in
• Check-in reserved guests through the Siriusware software system, print wrist bands, review the purchased experience, provide directions, and answer any questions
• Actively communicate with all departments in order to facilitate the best possible experience for each guest
• Occasionally provide tours of the Whitewater Center’s activities and facilities
• Maintain a clean, professional, and healthy appearance, and adhere to the dress code
• Maintain accurate knowledge of activities, products, and services offered by the Whitewater Center
• Maintain availability to work evenings, weekends, and holidays as required

Requirements 

• Previous experience in guest services, customer service, the hospitality industry, or sales
• Outgoing, friendly, confident candidates with a passion for outdoor adventure and the USNWC mission of promoting healthy, active lifestyles
• An honest and sincere passion for helping others and providing guidance
• Excellent customer service and communication skills
• Able to work well under pressure and make decisions independently – this position requires an individual who is resourceful and takes a solutions-focused approach to solving problems and pleasing our guests
• Adequate typing skills and the ability to quickly adapt to new software systems

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals

 

Overview of Guest Services Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater

Whitewater is rooted in the belief that the active, outdoor lifestyle is for everyone. We are a team whose culture and work environment are dedicated to providing real engagement through authentic experiences. By promoting an active, outdoor lifestyle, we build community and opportunities for people to come together.

Please apply through our Employment Page 

About U.S. National Whitewater Center

The Whitewater Center is currently comprised of over 1,300 acres of protected land offering 50 miles of trail and access to the Catawba River and Long Creek.  The Center’s goal is to continue to increase the size of these protected lands and promote even greater access through land acquisition and natural resource management. Whether you visit to ride 50 miles of single-track trail or simply enjoy eating a meal by the whitewater course, we are certain that you will meet new people and connect with old friends in a shared experience outside.