Warranty & Repair Specialist
Posted by EXPED USA on 06/15/2021
Job Basics
Industry Sector: Action, Hunting/Shooting, Lifestyle, Outdoor, Snow, WaterSports
Job Categories: Customer Service
Company Type: HardGoods/Equipment
State: WA
City: Tacoma
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
Warranty & Repair Specialist
Who is Exped?
EXPED USA is a subsidiary of the outdoor brand, EXPED AG of Zurich, Switzerland. With an office in Tacoma, Washington, our small team works as a distributor (sales, marketing, customer service, shipping, logistics) of EXPED’s tents, sleeping mats, sleeping bags, backpacks, and other innovative outdoor gear.
What Will You Do?
As a member of the Customer Service team, the Warranty & Repair Specialist will be responsible for receiving and processing customer repairs and returns. This role will also provide a high level of service and support to Exped’s customers.
The ideal candidate will have the following qualifications:
= Two years or more experience in Outdoor Industry customer service or retail sales
= Two years or more experience in warranty and repairs services
= Excellent written and verbal skills
Responsibilities include, but are not limited to:
= Maintain a clean and organized repair shop
= Evaluating, testing, and repairing customer returns
= Processing warranty replacements and credit memos
= Resolve customer warranty claims
= Facilitate the shipping of repairs, replacements, and parts
= Maintain inventory of parts and repair supplies
= Manage warranty returns reports
= Become knowledgeable about all aspects of Exped’s product line
= Assist in maintaining company databases
= Assist in developing and improving processes/procedures
= Assist with other Customer Service duties as needed
= Support Sales and Marketing as needed
= Responsible for opening and closing office
All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.
Additional Information:
= Job location – Tacoma, WA
= Non-exempt position
= This job is an office position in Tacoma, WA
= This position reports to Director of Operations
= Industry Competitive salary
= Medical and dental insurance paid
= Paid vacation
Resumes can be submitted by email (hr@expedusa.com) or mailed (1142 Broadway Suite 400, Tacoma, WA 98402) No phone calls, please.
EXPED USA
1142 Broadway, Suite 400, Tacoma, WA 98402
www.expedusa .com |hr@expedusa.com
About EXPED USA
EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, which makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1983, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to remote expeditions. EXPED USA, based in Tacoma, WA, directs all aspects of sales, marketing, and operations for the brand in the US market.
