Registration Specialist

Posted by National Ski Patrol on 06/07/2021

Job Basics

Industry Sector: Bike, Outdoor, Snow

Job Categories: Ecommerce Management

Company Type: Association

State: CO

City: Lakewood

Country: United States

Required Experience: 1 - 3 years

Job Type: Seasonal Full Time

Salary: $35,000 to $45,000

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

The National Ski Patrol (NSP), founded in 1938, has followed its creed of “Service and Safety” since the establishment of skiing as a popular sport in the United States. As the leading authority of on-mountain safety, the NSP is dedicated to serving the outdoor recreation industry by providing education and accreditation to emergency care and safety service providers.

 

Objective:

The Registration Specialist is responsible for managing the registration process for NSP members (Patrollers, Candidates, Physician Partners, Associates, and Hosts). This process includes: communicating directly with patrol directors and reps, processing invoices and payments for patrols and members, setting timelines, and developing communication aids to inform members about registration processes.  The Registration Specialist is a full-time seasonal job (~40 hours/week September – February and ~32 hours/week March – August.). 

 

Responsibilities:

Patrol Registration

•          Answer member questions related to registration
•          Coordinate Patrol and Host roster updates
•          Create invoices for group fees and bulk payments
•          Receive and process check payments for dues and courses
•          Process refunds for dues and course fees
•          Manage annual registration timeline
•          Create and update registration documents and accounts for new members and patrol units
•          Manage member communications explaining the registration process
•          Run ad hoc member and financial query reports
•          Team with other office colleagues on process improvements

 

Member Services Support:

=         Communicate how to join as a new Candidate/Host Member/Associate

=         Update the database for changes in leadership data

=         Reset passwords and resend membership cards

=         Resolve member data disputes

=         Manage the international Exchange Visitor Program which brings international patrollers to patrol in the U.S.

=         Youth Safety Committee Liaison; upload youth safety training spreadsheets

=         Special and seasonal projects as assigned

 

Skills & Abilities:

•          Strong organizational skills and attention to detail
•          Excellent verbal and written communication skills and ability to work in a busy, customer-facing environment
•          Ability to manage time effectively and efficiently
•          Demonstrated ability to work on teams and be a self-starter
•          High energy and ability to multi-task in a busy work environment
•          Proficient using the Microsoft Office suite and working with data sets
•          Positive attitude with a willingness to take on special projects

 

Requirements:

•          Minimum two years’ experience performing data entry tasks
•          Associates Degree in accounting, business administration, or commensurate work experience
•          Advanced Excel and general computer skills
•          Knowledge of membership databases with iMIS experience a plus
•          Passion for and knowledge of the outdoor industry, preferably ski/snowboard and mountain bike

To Apply:

=         Please send your resume and cover letter to asatterwhite@employerscouncil.org

=         On the subject line please put Registration Manager and your name

Compensation:

=         Salary range for this role is $35,000-$45,000 (~40 hours/week September – February and ~32 hours/week March – August).  Benefits include: health insurance, 401(K), holidays, vacation, sick leave, a wellness benefit, and industry pro deals.

NSP is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by law or regulation.

 

To Apply: