Customer Service Representative

Posted by Le Chameau on 12/18/2020

Job Basics

Industry Sector: Action, Lifestyle, Outdoor, Snow

Job Categories: Customer Service

Company Type: Apparel/SoftGoods

State: CO

City: Boulder

Country: United States

Required Experience:

Contact Name: Juan Cortez

Contact Cell:

Job Type: Full Time

Salary: $18-$20 per hour

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Customer Service Representative

FLSA Status: Hourly, Non-Exempt
Type of Position: Full-time Hours: 7:00 AM - 4:00 PM, Monday - Friday with occasional required overtime
Reports to: Customer Service Manager, North America
Pay Range: $18.00 - $20.00 per hour, depending on experience

Job Summary:

Do you love the outdoors and have always wondered what goes on behind the scenes at your favorite brands? Are you a go-getter who wants to be part of a fast-paced, fun-loving team of outdoor enthusiasts? Are you interested in new and exciting adventures in brand creation and innovation? If you answered yes to any of these questions, we are looking for you! 

As our most-valuable point of contact for our customers, your manner, efficiency, and service skills set the tone for our business interactions. You are adept at working with computers and handle data in insightful and efficient ways. You are engaged with brand activities and administration, and you communicate with our sales team, back office, and customers to create a first-in-class experience with our brands. 

Job Responsibilities:

• Build and maintain good working relationships with consumers, retailers, and independent sales representatives.
• Be knowledgeable regarding our product range and services to assist retailer and consumer inquiries.
• Maintain an active presence in the phone queue during business hours.
• Answer customer and consumer inquiries by telephone and email.
• Ensure timely and accurate input of customer orders.
• Help our customers with the tracking of shipments, ensuring they have deliveries on time, or in the event of delay they have information on which to plan for their business.
• Maintain regular contact with customers and present special offers or re-order opportunities when possible.
• Assist with packing and shipping of sales samples.
• Attend seasonal, local tradeshows. Assist with setup and breakdown of the tradeshow booth.
• Meet, greet, and attend to the general needs of tradeshow attendees that approach our booth.
• Lift boxes from floor and shelves and transport them to the local shipping facility.
• Support our drive to have the best possible customer service and highest brand image.

You work closely with:

North American Sales and Marketing teams; Global Brand Managers, Logistics, E-Commerce, and IT teams based in the UK.

Job Qualifications/Skills:

• Proficient in the use of email, word processing and spreadsheets.
• Able to type 40 wpm.
• Exemplary problem-solving and de-escalation abilities.
• Pro-active with a 'can do' attitude. 
• Ability to multi-task, prioritize, and manage time effectively.
• A warm, vibrant personality to make customer feel valued and at ease. 
• Proud of your attention to detail and accuracy.

Supervisory Responsibilities:

None

Travel:

N/A

Education and Experience:

• High school diploma or equivalent; college degree preferred.
• 0-3 years experience working in a call center environment.

Working Environment and Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. This position requires lifting items of up to 50 pounds. Also requires prolonged periods sitting at a desk and working on a computer.Noise level is standard of an office role.

About Le Chameau

Le Chameau are the only rubber boots to be handmade by a single master bootmaker, each pair is unique. Using the highest quality materials and with a range of iconic and innovative styles, Le Chameau Maîtres Bottiers have been making our boots by hand for over 90 years. Every Le Chameau boot is constructed by one Maîtres Bottier.

The Le Chameau rubber boot begins with the design and sourcing of our material. We pick only the finest ingredients; our natural rubber, our leathers and our neoprene linings are all of the highest quality. Our design teams explore new technologies and learn from our archives to ensure we continue to innovate while retaining timeless shapes and proven methods.