Bicycle Service Writer
Posted by Fox Factory on 06/24/2020
Job Basics
Industry Sector: Bike
Job Categories: Retail - Sales
Company Type: HardGoods/Equipment
State: NV
City: Sparks
Country: United States
Required Experience:
Job Type: Full Time
Salary:
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
FOX Factory, Inc. – Bicycle Service, Service Writer – Spanish Springs, NV 89441
About the Company:
For over three decades, FOX has been an industry leader in the design and
development of high performance shock absorbers and racing suspension products
for snowmobiles, mountain bikes, motorcycles, ATVs, UTVs, off-road cars,
trucks, and SUVs.
In 1974, Bob Fox started racing his products in motocross and we haven't stopped racing since. FOX has equipped vehicles and racers that have stood atop podiums in every sport we have competed in — from the sands of Baja to the dunes of Dakar.
Our team of engineers perform rigorous tests with our athletes year-round. The
data we collect from performance testing and our application of that knowledge
to our product is what separates FOX from every other suspension company.
Position Overview:
The Bicycle Service, Service Writer is responsible for the daily interactions
with FOX bicycle suspension customers seeking technical, warranty, and factory
service support.
Key Objectives:
• Increase efficiency in the operation of service processes for the department
• Ensure timely repair, preferably within 24-48 hours of receipt
• Integrate data collection processes and automation within the department
• Create a user-friendly interface between the Bicycle Service Dept. and FOX customers
• Implement Service Upgrade Program that is driven by Bicycle Service Department
• Increase profitability of department with an emphasis on streamlining repair procedures, recommending product upgrades, and implementation of the FOX Factory Tuning (FFT) program.
Responsibilities include but not limited to:
• Communications with FOX customers concerning creation of RA #’s, follow up on repairs that are in house, and technical support for all FOX Bicycle suspension products
• Evaluate products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product
• Provide accurate estimates and alternate options to customers for the servicing and support of products
• Administration of products on “Hold” to ensure that they are resolved in a timely manner
• Work closely with Technicians, CSR’s, and other departments to ensure that products being serviced do not meet with delays
• Become cross trained to support any position within the department when needed
• Maintain a safe work environment by adhering to all safety regulations within the department
• Take pride in your work
• Have fun and enjoy your job! A good attitude is contagious.
Requirements/ Qualifications:
• Technical knowledge of Bicycle Suspension
• Mechanical aptitude
• Ability to contribute in a Team atmosphere
• Ability to Multitask and work under pressure
• Able to understand and execute detailed instructions
• Ability to read technical drawings/engineering documents
• Advanced computer skills. Able to work in Excel spreadsheets and use data bases for part searches, etc.
• Highest levels of integrity, honesty and work ethic
• Good written and oral communication skills necessary to explain detailed mechanical concepts
• Customer Service and Professional Phone Skills
• Willingness to positively embrace change
We look forward to hearing from you!
About Fox Factory
In 1974, Bob Fox started racing his products in motocross and we haven't stopped racing since. FOX has equipped vehicles and racers that have stood atop podiums in every sport we have competed in — from the sands of Baja to the dunes of Dakar.
Our team of engineers perform rigorous tests with our athletes year-round. The data we collect from performance testing and our application of that knowledge to our product is what separates FOX from every other suspension company.
