Assistant Service Manager
Posted by pedal on 06/18/2020
Job Basics
Industry Sector: Bike
Job Categories: Management - Team
Company Type: Retail
State: CO
City: Littleton
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: $36-40,000/year
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Job Title: Assistant Service Manager
Department: Service/Repair
Reports To: Service Manager
Summary: Responsible for every aspect of service operations as well the productivity of the mechanics and the quality of the repairs. Contributes to the overall success of the company by participating in all aspects of the business. We are hiring an additional Assitant Service Manager to join our team.
Compensation: This position is full time, salary between $36,000-$40,000 annually based on experience. Full compensation includes health care, 401k profit sharing program, demo bike of $5000 retail value, PTO, etc.
Duties and Responsibilities:
Complete repairs as needed on a daily basis
Assist other mechanics with repairs
Monitor and maintain quality control systems
Maintain warranty policies and procedures
Manage shop supplies
Maintain all shop tools
Ensure that proper safety practices are being followed
Handle customer complaints
Assist in delegating jobs and responsibilities to mechanics
Ensure customer service standards are being met
Maintaining employee morale
Assist with training, hiring, and rewarding employees as needed
Meet staffing requirements ensuring the store has the correct number of mechanics at required levels
Make sure that there is good communication between sales and service departments
Assit with and process warranty claims on frames and parts
Provide training to mechanics as needed
Help maintain a positive work environment
Maintain a high degree of cleanliness and organization of the repair shop
Responsible for ensuring the facilities of the building are working correctly
Check work email and respond at the beginning and end of every shift
Ensures that repair work spaces are as conducive to personnel’s success as possible
Manage the parts department
Ensure necessary parts are in stock
Ensure parts department is organized, clean & labeled correctly
Parts have accurate price tags
Inventory is accurate
Unnecessary parts are returned or put on clearance
Education/Experience: Minimum of 2 year Associate Degree and 1-3 years of bicycle industry experience.
Skills and Traits:
Enthusiasm
Mechanical skills
Strong verbal communication skills
Team working skills
Organizational skills
High energy level
Resourcefulness
Confidence
Strong leadership and team working skills
Strong record keeping skills
Ability to calculate figures and amounts
Ability to solve problems in various situations
Ability to effectively present information and respond to questions from employee
Ability to work in a dynamic, multi-functional, multi-cultural environment
Physical Demands:
Able to sit or stand and walk throughout the scheduled work shift
Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
Able to lift and/or move up to 75lbs
