Technical Trainer & Events Specialist
Posted by Yakima Products on 02/21/2020
Job Basics
Industry Sector: Action, Bike, Lifestyle, Outdoor, Snow, WaterSports
Job Categories: Events, Marketing & Digital Marketing, Outdoor Education
Company Type: Accessories, HardGoods/Equipment, Recreation
State: OR, WA
City: Lake Oswego
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
At Yakima we believe in connecting you, your family, friends and all your favorite gear to your desired destination or activity through our mission of enhancing the journey and earning trust every day. The Technical Trainer & Events Specialist will be focused on designing and delivering training tools and resources that help support Yakima’s partners and consumer engagement. Other key aspects of this position include traveling to and training key partners in the field and at large format training events, as well as supporting the planning and execution of national and regional trade shows and consumer events.
Yakima products are designed for consumers to “Take It Easy”. This position will focus on the developing and delivering training for a variety of categories including bike, water, cargo, truck, trailer, fish, roof rack and base camp. This position will advance expertise across the Yakima community—to inspire and enable technical product knowledge and confidence through courses, immersion training and learning resources. This role will also assist in the coordination and facilitation for a full range of events and travel as needed. Based at the Yakima headquarters in Lake Oswego, OR but will require moderate travel in the field.
Here’s a glimpse of what you’ll do:
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Development of content
and curriculum to Support Technical Training for partners, auto dealers and sales representatives, through video,
digital, print content briefing and execution
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Collaboration and support
for the training program strategy and annual calendar development
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GTM product launch support
through live broadcast retail trainings
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Large format training event
coordination and execution (Training Tours)
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Support consumer and
trade show event planning, logistics and activation
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Field technical training
for high volume/specialized accounts
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Day to Day Management of Yakima’s Learning Management System (Yakima Garage)
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Development and execution
of seasonal Yakima Garage calendar
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Works with Engineering,
Customer/Product Support and Category Managers to ensure that course
materials reflect current product features, and is responsible for conducting
audits/assessments of course materials, as needed, to determine their
applicability to changing requirements.
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Edits and maintains
existing training documentation and materials.
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Support field trainers
logistics including travel
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Other duties as assigned
What you Bring:
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Bachelor’s degree; or a proven portfolio and work history in lieu of degree.
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Experience designing,
developing and delivering technical training curriculum for operational
audiences in various formats including instructor-led, web-based and blended,
preferred but not required
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Capable of working in a
fast paced, agile environment, where priorities and requirements change daily.
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High level of problem
analysis and troubleshooting skills.
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Advanced knowledge/skills
(ability to develop and create projects to completion from scratch) using Microsoft
Office Suite (Excel, Word, PowerPoint etc.)
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Excellent oral
communication skills are a must
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Clear, concise, professional,
and comprehensive written communication skills
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Excellent presentation
skills and ability to present in front of an audience
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Strong organization
skills
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Ability to manage and
prioritize multiple competing priorities
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Ability to take
initiative, follow-through on requests until completion & utilize a keen
attention to detail
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Must be comfortable with
ambiguity and be resourceful enough to find solutions on your own
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Project management /
project planning experience
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Team-orientated approach;
able to quickly and consistently establish rapport and collaborate effectively
with clients, team members and partners. Must be flexible and willing to draw
upon both technical training and soft-skill development to meet business needs.
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Experience facilitating
training using approved materials to comprehensively cover the course material
without significant variation to ensure a consistent customer experience.
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Experience designing and
developing technical procedural learning assets: learning designs, job aids,
facilitator guides, visuals, documentation
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Demonstrate the ability
to be flexible, accept new ideas and input positively, and be open to new work
approaches and processes.
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Zeal, energy and passion
for outdoor sporting products
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Experience working with
technical products
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Experience in the outdoor
industry and/or automotive preferable
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Professional experience
with Yakima consumer products a plus
Work Environment:
Work takes place in both in an office setting and in the field. This job may require working more than 8 hours per day and/or 40 hours a week. It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computer. This position requires the ability to occasionally lift, push, and carry up to 50 lbs frequently and up to 80 lbs occasionally. Must be able to travel domestically and/or internationally via commercial carrier. Must possess a valid U.S. driver’s license and a good driving record.
Yakima Products has a culture of honesty,
respect and trust, and we are committed to providing an environment where equal
employment opportunities are available to all applicants and employees without
regard to their membership in any protected classification such as sex, race,
color, creed, national origin, ancestry, religion, age, marital status,
pregnancy (including childbirth, lactation and related medical conditions)
genetic information (including characteristics and testing), military and
veteran, disability (mental or physical), sexual orientation, gender identity,
gender expression, or any other status protected under applicable local, state,
or federal law. Yakima Products is
committed to Equal Employment Opportunity (EEO) in all aspects of the employer-employee
relationship including, but not limited to:
recruitment, hiring, training, advancement and termination.
Yakima believes in doing the right thing, and
is committed to enhancing our diversity, and demonstrating that commitment to
our employees, customers and community.
The Company promotes diversity by developing policies, programs and
procedures that foster a work environment in which differences are respected
and employees are treated fairly.
