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Bike Shops Manager


Posted by Bikes Make Life Better on 11/19/2019

Job Basics

Industry Sector: Bike

Job Categories: Management - Team, Operations, Retail - Management- Staff

Company Type: Events, Service, Retail

State: CA

City: Menlo Park

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time


Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

Bikes Make Life Better designs and operates world-class bicycle programs for large organizations that have a strong commitment to sustainable transportation. We run a robust bike program for a high-tech company headquartered in Menlo Park, CA with several on-campus bike shops and planned expansion in 2020. We are seeking a Bike Shops Manager to lead the team of mechanics who run this service.

The Bike Shops Manager is an experienced people manager, with outstanding communication, collaboration and customer service skills. This individual manages a team of Bikes Make Life Better mechanics, coordinating efforts with the larger bike team and with the client.

If you’re passionate about managing a high functioning team and like the idea of putting more people on bikes, this could be the right career move for you! This is a full-time, exempt position, weekdays mainly, with occasional weekend responsibilities.

Duties and responsibilities include:

=      Manages bike shops operation with ultimate responsibility for meeting client and team needs

=      Directly manages a staff of mechanics in multiple locations

=      Oversees hiring and on-boarding for all bike shop staff in collaboration with the Warehouse Manager and General Manager

=      Manages reviews, raises, advanced training, and promotions for all bike shop staff

  Oversees scheduling and PTO requests from all staff 

=      Responsible for bike shops budget, expenses, ordering and receiving to meet client/team needs and to stay within budget

=      Develops and directs a comprehensive retail, demo, and sales program that can be scaled and implemented across campus at multiple locations

  Collaborates with Programs Manager on programs, events, classes and clinics that develop more regular bike commuters

=      Monitors and responds to customer feedback regarding campus bike shops via internal tracking and communications platforms

=      Provides weekly reports to General Manager and client Transportation team on current campus bike metrics bike shops staff

=      Collaborates with Operations Manager and Transportation team to assess needs and improve campus bike infrastructure

=      Reports monthly on Shops finances to General Manager

 Minimum qualifications include:

=      Minimum 3-5 years people management experience with proven ability to manage a high functioning team

=      Ability to effectively present information and respond to questions from management, team members, suppliers and others

=      Detail-oriented with strong organizational and prioritization skills

=      Good time management, budget management and multi-tasking skills

=      Team player with good communication skills

=      Fluency with Google Drive and MS Suite, plus comfort with communication and collaboration platforms

=      High level of comfort/knowledge with various communication modes, including email, chat, messaging, systems. 

=      Passion for bikes as transportation

=      Bike Shop management a plus

=      Experience working in a complex corporate environment a plus

=      Electric bike experience a plus


Our compensation package includes:

=       Salary commensurate with experience

=       Health, dental, vision, 401K with 4% matching, PTO, industry discounts

Bikes Make Life Better is proud to be an equal opportunity employer that is committed to a diverse workforce. Women and people of color are strongly encouraged to apply. We offer a competitive salary and benefits package, along with great perks.

Apply via our website: 

If you would like to contact us directly or if you encounter any problem in your submission, please feel free to email us at

About Bikes Make Life Better

Bikes Make Life Better plans and operates bike programs for large organizations that have a strong commitment to sustainable transportation