Customer Service & Sales Support Associate

Posted by IceMule Company, Inc. on 11/13/2019

Job Basics

Industry Sector: Lifestyle, Outdoor

Job Categories: Customer Service, Sales - Inside - Product & Reservations

Company Type: Accessories, HardGoods/Equipment

State: FL

City: St. Augustine

Country: United States

Required Experience: 0 - 1 year

Business Phone: 904-325-9012

Job Type: Full Time

Salary: $15-20/hour

Required to Relocate: Yes

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

Who We Are

ICEMULE Cooler manufactures a line of high-performance, super-portable, hands-free coolers that are changing the outdoor lifestyle industry.Located in St. Augustine, Florida, ICEMULE launched into the market in January 2014, and can now be found in over 400 stores nationwide, as well as in Canada, Japan, and Australia.  ICEMULE Coolers is experiencing extremely fast growth, which is creating great opportunities for the right candidates.  If you love the outside and have mad business skills, let’s talk!

Working at ICEMULE Coolers

Our vision at ICEMULE Coolers is to create a global community of empowered and inspired adventurers by creating high-performance, hands-free coolers that provide the freedom to go wherever you want, whenever you want. We strive to build a culture of dedicated, smart, and passionate employees that exemplify our core values and embody the ICEMULE brand.

Core Values 

• Adventure - We work to inspire adventure, both in ourselves and our customers. 
• Fun - We work hard and we have fun – often at the same time – we think that’s essential to success.
• Freedom - We strive to give freedom to our customers, to go and do whatever they want, wherever they want and to have cold refreshments when they get there. And we promote freedom for our team, to push the company further with great ideas and constant innovation. 
• Quality - We are committed to every product we make being of the highest quality, while also being affordable – we believe everyone should have access to top-quality gear.

What We Look for in Employees

• Hard work
• Professionalism
• Passion for helping others
• Independence
• Positive attitude
• Honesty
• Commitment
• Focus
• Loyalty
• Intelligence
• Curiosity

Job Title:

Customer Service & Sales Support Associate 

Objective:

The Customer Service & Sales Support Associate will play a critical role in our fast-moving company. He/she will serve as a primary contact for both eCommerce and wholesale customers, providing full-service order processing and management, support to customer inquiries, and addressing other customer service needs.   

Essential Duties & Responsibilities:

This is a fast-paced job that requires great communication skills, focus on details, the ability to multitask and constant re-prioritizing to ensure success.  This individual must take true ownership of his/her responsibilities – nothing short of that commitment will be enough. Independent people thrive here.

ICEMULE is a rapidly growing company and our brand integrity is at the center of all we do.  The candidate selected for this role will be expected to understand and exemplify our brand, including our commitment to our customers and team and our dedication to our brand promise and voice.  Additionally, this role requires ability to learn and utilize databases and other complex computer software. Successful candidates will have excellent PC skills.

• Excellent web and software tools for order placement, inventory tracking and order management & research, and product research. 
• Support a minimum of 9 Sales Representatives across the US. 
• Work directly with customers and sales reps daily to generate quotes and manage orders for customers aligned to the sales rep. 
• Manage a daily inventory count and for working with management to allocate inventory and manage backorders as required.  
• Verbal and written correspondence with customers. 
• Utilize his/her excellent telephone and email tools to respond to a high volume of customer inquiries. 
• Investigation and initiation of customer returns, interfacing with customers and management, making decisions and enforcing company policy to initiate return authorizations. 

Qualifications:
In addition, the following qualifications are required:

• Positive attitude to delight customers, beyond the call of duty
• Able to clearly articulate messages to a variety of audiences
• Able to establish and maintain strong relationships
• Time management in fast paced environment; even when working completely independently
• Strong organizational skills to maximize productivity
• Adapts to customer situation & different personalities
• Work is accurate and with laser-like focus on detail 
• Is always seeking to improve the job and provides solution-oriented feedback 
• Demonstrates business judgment by knowing when to work independently and when to collaborate
• Ability to solve complex issues that are in the best interest of the customer and the company
• Positively manage stress that is typical in a customer service environment
• Proficient in Microsoft suite to include Excel, Word, PowerPoint
• Experience with Order Management and or ERP software is a big plus 

Education and/or Experience:

• Undergraduate or Associates degree in Business Administration or relevant study preferred
• Experience in a Customer Support / Sales Support role preferred
• Experience with distribution and/or business to business operating environment preferred
• Experience with computer, telephone, EDI, ERP and other productivity and customer focused technology preferred

Hours / Location  / Compensation

• Compensation will be based on experience and qualifications
• Benefits include paid health care, 401-K and bonus potential based on merit
• This is an office-based position. Local (St. Augustine / Jacksonville, FL) candidates preferred.  

About IceMule Company, Inc.

ICEMULE makes the world’s most portable, versatile, hands-free coolers. Located in St. Augustine, Florida, ICEMULE launched into the market in 2014 and can now be found in hundreds of stores nationwide, as well as in Canada, Japan, and Australia.        

 

ICEMULE invented the adventure cooler. We champion boundless adventure by creating high-performance, hands-free coolers that provide the freedom to go wherever you want, whenever you want.

 

We are experiencing extremely fast growth, which is creating great opportunities for the right candidates.  If you love the outdoors and have mad business skills, let’s talk!