Floor Manager

Posted by Neptune Mountaineering on 11/18/2019

Job Basics

Industry Sector: Outdoor

Job Categories: Retail - Management- Staff

Company Type: Retailer

State: CO

City: Boulder

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

For over 40 years Neptune Mountaineering has established the reputation of being one of the best mountain shops in the world. Our staff members are passionate about the activities we represent in our store and their knowledge and expertise help us deliver an unsurpassed customer experience. The Neptune customer appreciates and shops with us because of our deep product knowledge, our friendly and approachable attitude combined with the best selection of products for all kinds of outdoor pursuits. Neptune Mountaineering currently has an excellent opportunity available for a Floor Manager.

The Floor Manager is critical to shaping the customer experience and the overall success of the store. This role supports management, as well as the sales associates in the day-to-day operations of the store. The Floor Manager possesses sound leadership skills that fit the outdoor retail environment and is able to see areas of opportunity and delegate tasks to make Neptune a great place to shop and work. This role will oversee assigned departments in which they will assist Merchandiser in product merchandising, assist category Buyer with inventory management, and create a plan to maximize department sales. This position will work closely with buyers on giving feedback as it relates to product sell thru and turns in their departments. Lastly, this person has outstanding customer service, sales skills coupled with a depth of knowledge of the products we offer, and strong communication skills to effectively with staff and management.

Floor Manager Responsibilities:

• Perform and delegate all store opening and closing procedures when scheduled
• Manage sales staff throughout the shift, ensuring that customers’ needs are met, meals and breaks are taken appropriately and the store is performing to expectations
• Communicate effectively with the sales staff about sales goals, store promotions or initiatives, and other general information that supports the overall company objectives
• Ensure that the sales floor is clean, well merchandised by doing or delegating duties such as re-stocking, fluffing/tucking the apparel, dusting, vacuuming and other general cleaning duties throughout the work day
• Participate in hiring, training, coaching, and developing Sales Associates.
• Engages in positive interactions with all levels and types of customers, tailoring the sales approach to find the right product and the right solutions for that customer
• Provides customers with accurate and appropriate product and service information, including ski shop and rental needs, both in store and over the phone
• Works periods at the cash register to complete sales transactions and handle returns and general questions
• Researches transaction issues or undocumented discounts when necessary
• Identifies, researches, and resolves customer needs and issues. • Clinics and Company Meeting involvement - support the team during meetings and clinics.
• Supports shipping and receiving with product distribution to the floor and helps with merchandizing it appropriately
• Supports management with any other duties as assigned

Department Responsibilities:

• Responsible for leading the overall success of the assigned departments.
• Work with the Department buyer on inventory management - manage backstock, identify slow moving product and help develop action plans to achieve sell through
• Work with Merchandise on seasonal transition plan within department.
• Identify areas of weakness in the department and work with Buyer to find solutions to issues to improve customer experience
• Identify merchandise issues and opportunities based on selling and customer feedback to buyers and visual merchandiser as needed.
• Attend buying shows with Department Buyers as requested.

Qualifications:

• Retail sales experience in a lead role with visual merchandising experience, preferably in an outdoor or sporting goods store.
• High attention to detail oriented and strong customer service skills.
• Ability to be consistently reliable and punctual
• Has demonstrated leadership qualities and proven communication skills both verbal and written.
• Has a strong interest in outdoor activity, and is passionate about the gear needed for those activities at a high level.
• Enjoys learning about gear and the latest technologies in the realm of both equipment and apparel.
• Motivated to seek out customer’s needs and sell them the right products for their adventure, but also encourage and teach others how to sell better.
• Availability to work a flexible schedule, including evenings and weekends

The pay is commensurate with experience and is competitive. Benefits include a generous health benefits package, PTO along with a work environment surrounded by the best outdoor gear.

To apply for this position, please submit your resume, pay requirements and cover letter to jobs@neptunemountaineering.com.

About Neptune Mountaineering

One of the most legendary mountain shops in the world, Neptune has been getting people geared up for climbing, skiing, camping & hiking for over 45 years. Offering an outstanding selection of the best outdoor gear brands and friendly, knowledgeable advice for all levels of climbers, skiers & adventurers.