Director of Electric Bike Service
Posted by Rad Power Bikes on 04/11/2019
Job Basics
Industry Sector: Bike, Fitness, Lifestyle, Outdoor
Job Categories: Management - Team, Retail - Bike Mechanic - Ski Technician, Retail - Sales, Tech Rep
Company Type: HardGoods/Equipment, Recreation, TravelandTourism
State: WA
City: Seattle
Country: United States
Required Experience: 10+ years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
Why We’re Rad (about us):
Rad Power Bikes is a leading consumer direct ebike manufacturer specializing in high quality yet affordable electric bikes for weekend warriors, hardcore commuters, and family cyclists.
Madly growing and located in Ballard, we are seeking a Director of Electric Bike Service to join our team.
This senior leadership position will be responsible for leading the charge on a fast growing business unit, driving awareness, engagement, and revenue for the Rad Power Bikes brand. Their team will be responsible for consistently delivering relevant and quality services in a sustainable way to our customers across the US, Canada, and Europe. This position reports directly to the CMO.
Why You’re Rad (about you):
10-15 years experience in business development and/or operations for a high growth organization as a senior leader
Proven track record of development & implementation of product service concepts
Prior experience developing a new business stream
Previous experience developing methods, guidelines, and policies to facilitate efficient service delivery
An entrepreneurial attitude, drive, and ambition
Familiarity with fleet management and physical product service
Deep understanding of target markets, pursuing leads & following through to a successful agreement
Ability to communicate both technical & non-technical information to customers at all levels
Prior experience building a team, both locally & non-locally
Additional Requirements:
Past experience in the bike, ebike, transportation, equipment or motorsports industries
Experience with software and cloud-based platforms that aid in field service management
Ability to travel up to 25% of the time
You get bonus points for:
Having worked in a franchise or rapid growth retail or ecommerce business
A technical product related degree/background.
Had you been with us last month, you would have:
Developed a strategy to enter new markets across the US, Canada, and EU
Developed and began implementing a strategy to effectively scale the geographical reach and level of service of Rad Ebike Service
Partnered with key stakeholders on ways to monetize build of a new business unit
Participated in a deeply collaborative relationship with all departments at Rad
Provided leadership, direction, and continuity in the areas of field service operations, staffing optimization and the rollout of a lean and scalable global service offering
Identified new service opportunities from conception to execution for our global service offering
Other duties as assigned
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.About Rad Power Bikes
Since building our first ebike prototypes back in 2007, we've been on a mission to design, build, and support high-quality, feature-rich, affordable ebikes for the masses. We strive to provide the best experience for our entire community of ebike owners through exceptional support, expert staff, and thoughtful design.
