Dealer Service Representative

• Order Management – Order Entering, Order Scheduling, Order Confirmation and Order Adjusting for US and Canada KÜHL Dealers.
• Oversight and management of an assigned sales territory working in conjunction and support of the independent sales representative in that area.
• Answer all dealer/rep emails, phone calls and other inquiries in a prompt and professional manner.
• Provide answers to any questions, trouble shooting, or warranty issues.
• Proactively communicate issues that would affect order delivery or status to dealers, buyers, reps, and the KÜHL Sales Team.
• Work with dealers and reps to modify orders or adjust ship windows to allow for back-orders. Provide accurate lead times, estimated ship-dates and detailed information to all KÜHL dealers about back-ordered product.
• Work with EDI partners to set up and maintain order receipt, invoice processing, and other EDI functions.
• Work closely with other departments at KÜHL such as production or accounting to better answer dealers or sales reps questions.
• Be knowledgeable of current inventory position and product availability. Answer all inventory or ATS related questions and produce ATS reports for dealers and reps using FullCircle inventory management computer system.
• Process customer product returns and exchanges in a timely manner with appropriate follow-up communication.
• Warranty assessment, processing and communication following KÜHL’s predetermined warranty and exchange guidelines.

Job Requirements

• Previous customer or dealer service experience.
• Customer-oriented attitude, with a strong desire to go above and beyond the needs of our dealers and customers.
• Minimum of three years’ experience in customer service and/or sales
• Bachelor’s Degree a plus
• Strong telephone, email, and computer skills including proficiency in Outlook, Word, and Excel (EDI experience a plus)
• Strong inter-personal communication skills and ability to resolve complex issues with a positive attitude.
• Excellent organizational skills and a desire to proactively address issues.
• Must be able to multitask and excel in a fast-paced, high-workload environment.
• Experience in the retail side of the Outdoor Industry a plus.
• Work 40+ hours per week

Key Competencies

• Attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong organizational skills and information management
• Skilled at problem analysis and problem solving
• Positive team member philosophy
• Natural sense of urgency
• Customer service skills
• Associates Degree or higher in Accounting, Business or related field
• Highly proficient in MS Excel and Word
• Self-Motivated, ability to multi task

Benefits

• Family health insurance provided by KÜHL after 60 days employment
• On-site gym/workout room with shower facilities
• Daily gourmet lunches prepared by our private chef
• Competitive compensation
• Quarterly bonus
• Paid time off
• Employee discounts on all KÜHL products
• 401k

Job Type: Full-time Job Location: Salt Lake City, UT