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Archery Customer Service Rep

 

Posted by Arcus Hunting, LLC on 11/06/2018


Job Basics

Industry Sector: Hunting/Shooting, Outdoor

Job Categories: Customer Service

State: GA

City: Covington

Country: United States

Required Experience:


Job Type: Full Time

Salary:

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:


Job Description & Requirements

Function:
Location
Obsession Bows
Covington, GA
Reports toCustomer Service Manager
General Purpose of the job The Customer Service Representative interacts with Customers on behalf of Obsession Bows, a division of Arcus Hunting. The candidate will provide information about products and services, process orders, respond to customer complaints, and process returns.
Main Responsibility Areas
  • Process orders via fax, email and telephone for Obsession Bows
  • Handles complaint resolution competently by demonstrating the ability to openly listen, asking questions to clarify requests, relating empathetically and responding in a professional way
  • Demonstrate strong customer service skills while on the phone
  • Act as a liaison with sales personnel and dealers to meet and exceed customer expectations
  • Maintain working knowledge of all company products
  • Represent Arcus Hunting in a professional and courteous manner through quality phone conversation and written correspondence
  • Maintain working knowledge of all company products
Needed Competencies
  • Strong customer service skills including listening, relating, initiative, and focused on providing the customer quality support
  • Organization, planning, problem analysis and problem-solving skills
  • Strong Attention to detail · Knowledge on the inner workings of a compound bow
  • Able to adapt and prioritize work to support customer base
  • Team orientated
Needed Work Experience
  • Customer service experience in the Archery industry, whether in Manufacturing or an Archery Pro Shop
  • MS Office suite of products
  • Experience with ERP systems, MS Dynamics GP a plus
Education
  • High school Degree

About Arcus Hunting, LLC

Arcus Hunting, LLC is an acquisition and organic growth platform seeking to build a strong portfolio of leading brands in the bowhunting and archery consumables and accessories category. Under its brands, Tink’s®, Dead Down Wind®, Obsession Bows™, Ramcat® Broadheads and Trophy Taker®, Arcus markets and manufactures a range of leading deer lures, attractants, scent control products, and premium bows.